Lai Koon Ying Lai
Retail,
Summary
Dynamic retail supervisor with proven success at Wayne Trading Centre Pte Ltd, enhancing store operations and boosting sales through effective merchandising and team training. Skilled in cash handling and complaint resolution, I foster a collaborative environment that drives performance and customer satisfaction. Committed to continuous improvement and achieving sales goals.
Overview
9
9
years of professional experience
1
1
Language
Work History
Retail Supervisor(Value $)
Wayne Trading Centre Pte Ltd
09.2025 - 04.2026
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Retail Supervisor(Mr Fix)
Samco Imex Mpg Llp
08.2023 - 09.2025
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Established robust loss prevention strategy, significantly diminishing instances of theft and shrinkage.
- Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Cashier
OG Albert
05.2023 - 08.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Waitresses
Laifaba Authentic Wood-Fired Roast &Noodles
08.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Production Worker
Santo Mfg
01.2019 - 01.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Resolved issues quickly to maintain productivity goals.
Waitresses
Sushi Yaro
01.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
PMR - Secondary Education
Smjk Chaah
Malaysia06-2003
Skills
Sales development
Budgeting and financial management
Store operations
Cash handling oversight
Store organization
Store maintenance
Teamwork
Willingness to learn
Product display
Complaint handling
Problem-solving abilities
Language
Mandarin
Cantonese
English
Malay
Timeline
Retail Supervisor(Value $)
Wayne Trading Centre Pte Ltd
09.2025 - 04.2026
Retail Supervisor(Mr Fix)
Samco Imex Mpg Llp
08.2023 - 09.2025
Cashier
OG Albert
05.2023 - 08.2023
Waitresses
Laifaba Authentic Wood-Fired Roast &Noodles
08.2022 - 04.2023
Production Worker
Santo Mfg
01.2019 - 01.2022
Waitresses
Sushi Yaro
01.2017 - 06.2018
PMR - Secondary Education
Smjk Chaah