Lai Jun Quek
Summary
Dynamic insurance agent with Prudential Financial, skilled in client relations and needs analysis. Proven track record in enhancing client satisfaction through personalized solutions and effective communication. Licensed professional adept at negotiating coverage options, ensuring compliance, and fostering trust, resulting in a loyal client base and increased referrals.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Prudential Financial
Newton
04.2016 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Production Technician
Alcon Manufacturing
Tuas, Singapore
01.2014 - 01.2016
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Improved product quality by implementing rigorous quality control checks at various production stages.
- Collaborated with engineering team to troubleshoot and resolve technical issues, minimizing disruption to production.
- Made sure that products were produced on time and are of good quality.
Laboratory Technician
Becton Dickinson BD Medical
Tuas, Singapore
01.2012 - 01.2014
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
Education
No Degree - Biotechnology
Republic Polytechnic
01-2009
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client needs analysis
- Client retention
- Negotiation
Timeline
Insurance Agent
Prudential Financial
04.2016 - Current
Production Technician
Alcon Manufacturing
01.2014 - 01.2016
Laboratory Technician
Becton Dickinson BD Medical
01.2012 - 01.2014
No Degree - Biotechnology
Republic Polytechnic