Summary
Overview
Work History
Education
Skills
Websites
Languages
Phone Number
Availability
Short Courses
Personal Information
References
Hobbies and Interests
Certification
Timeline
Generic
Lai Pei Chin

Lai Pei Chin

Summary

LANGUAGES SPOKEN:

• ENGLISH

• MANDARIN

• MALAY


SHORT COURSES:

• DATA ANALYST COURSE

• TEAM BUILDING COURSE

• BASIC COMMUNICATION AND INTERPERSONAL SKILL COURSE

• GROOMING AND SELF-CONFIDENT COURSE

Overview

18
18
years of professional experience
1
1
Certification

Work History

RISK MANAGER

Amazon
09.2023 - Current
  • Deal with higher GMS seller, investigate and identify their account health holistically.
  • Outreach seller to coach on their account health issue and give advices to prevent repeat violation.
  • Raise escalation to check seller account issue, track and resolved escalation.
  • Review and manage escalations.
  • Follow up with seller on escalation result.
  • Continue communication with seller.

ACCOUNT HEALTH SENIOR SPECIALIST

Amazon
03.2022 - 09.2023

ACCOUNT HEALTH SPECIALIST

Amazon
06.2020 - 03.2022
  • Investigate Seller account and check risk.
  • Outreach seller to coach seller on their account health risk.

Leading stewardess

Singapore Airlines
02.2008 - 10.2019
  • To plan and manage the team for smooth service flow and commit to customer's request at all times
  • Encourage team work among team members and to better prepare the team for emergency situation when necessary
  • Provide guidance by mentoring team member on delivering better solutions for each service phase
  • Hence, giving customer an impressive service experience
  • To resolve flight issues when incident happened, including shortage of crew and shortage of resources by creating new alternatives
  • Build a strong customer bond by acknowledging existing customer which will drive them to continue their support towards company
  • Preparing detailed report that will assist company to better understand and deliver better solution towards on board matters
  • Lead a team of crew to drive sales target while providing overall customer satisfaction.

Flight Attendant

Qatar Airways
10.2005 - 10.2007

Assistant Manager

Planter Jims Thai Restaurant
02.2007 - 08.2007
  • Assist manager to ensure smooth operation of the restaurant include problem solving
  • Team work between staff and engaging with customer.

Education

Bachelor of Computer Science -

University of Wollongong, Australia
Australia
06.2004

Skills

  • Communicative
  • Punctuality
  • Creativity
  • Organized
  • Friendly
  • Enlightening interpersonal and communication skill
  • Excellent Customer service skill
  • Good teamwork
  • Self motivated and Independent
  • Fast learner and Willing to learn
  • Ability to accept new challenges
  • Sales driven
  • Attention to details
  • Good sense of situational awareness
  • Basic first aid skill

Languages

English
Mandarin
Malay
Hakka
Cantonese

Phone Number

81894401

Availability

Immediately

Short Courses

  • Lead Team Leaders to Develop Business Strategies and Governance Management (Singapore Airlines)
  • Establish Relationships for Customer Confidence (Singapore Airlines)
  • Manage Service Performance (Singapore Airlines)
  • Role Model the Service Vision ( Singapore Airlines)
  • Grooming and self confident course(Singapore Airlines)

Personal Information

  • Date of Birth: 06/09/83
  • Nationality: Singapore PR

References

  • Dato Seri Harzani bin Asmi, +6012 723 3190, Senior Advisor, Selangor Marimetime Gateway Sdn Bhd
  • Ho Soo Hui, +65 9651 8921, Senior Sales Director, SRI Pte Ltd

Hobbies and Interests

  • Swimming
  • Reading Novel
  • Go to beach
  • Listening to music
  • Singing

Certification

Data Analytics Bootcamp

  • beginning 8 March 2022 and ending 29 March 2022

Timeline

RISK MANAGER

Amazon
09.2023 - Current

ACCOUNT HEALTH SENIOR SPECIALIST

Amazon
03.2022 - 09.2023

ACCOUNT HEALTH SPECIALIST

Amazon
06.2020 - 03.2022

Leading stewardess

Singapore Airlines
02.2008 - 10.2019

Assistant Manager

Planter Jims Thai Restaurant
02.2007 - 08.2007

Flight Attendant

Qatar Airways
10.2005 - 10.2007

Bachelor of Computer Science -

University of Wollongong, Australia

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Lai Pei Chin