Lai Pei Chin
Summary
LANGUAGES SPOKEN:
• ENGLISH
• MANDARIN
• MALAY
SHORT COURSES:
• DATA ANALYST COURSE
• TEAM BUILDING COURSE
• BASIC COMMUNICATION AND INTERPERSONAL SKILL COURSE
• GROOMING AND SELF-CONFIDENT COURSE
Overview
18
18
years of professional experience
1
1
Certification
Work History
RISK MANAGER
Amazon
09.2023 - Current
- Deal with higher GMS seller, investigate and identify their account health holistically.
- Outreach seller to coach on their account health issue and give advices to prevent repeat violation.
- Raise escalation to check seller account issue, track and resolved escalation.
- Review and manage escalations.
- Follow up with seller on escalation result.
- Continue communication with seller.
ACCOUNT HEALTH SENIOR SPECIALIST
Amazon
03.2022 - 09.2023
ACCOUNT HEALTH SPECIALIST
Amazon
06.2020 - 03.2022
- Investigate Seller account and check risk.
- Outreach seller to coach seller on their account health risk.
Leading stewardess
Singapore Airlines
02.2008 - 10.2019
- To plan and manage the team for smooth service flow and commit to customer's request at all times
- Encourage team work among team members and to better prepare the team for emergency situation when necessary
- Provide guidance by mentoring team member on delivering better solutions for each service phase
- Hence, giving customer an impressive service experience
- To resolve flight issues when incident happened, including shortage of crew and shortage of resources by creating new alternatives
- Build a strong customer bond by acknowledging existing customer which will drive them to continue their support towards company
- Preparing detailed report that will assist company to better understand and deliver better solution towards on board matters
- Lead a team of crew to drive sales target while providing overall customer satisfaction.
Flight Attendant
Qatar Airways
10.2005 - 10.2007
Assistant Manager
Planter Jims Thai Restaurant
02.2007 - 08.2007
- Assist manager to ensure smooth operation of the restaurant include problem solving
- Team work between staff and engaging with customer.
Education
Bachelor of Computer Science -
University of Wollongong, Australia
Australia06.2004
Skills
- Communicative
- Punctuality
- Creativity
- Organized
- Friendly
- Enlightening interpersonal and communication skill
- Excellent Customer service skill
- Good teamwork
- Self motivated and Independent
- Fast learner and Willing to learn
- Ability to accept new challenges
- Sales driven
- Attention to details
- Good sense of situational awareness
- Basic first aid skill
Languages
English
Mandarin
Malay
Hakka
Cantonese
Phone Number
81894401
Availability
Immediately
Short Courses
- Lead Team Leaders to Develop Business Strategies and Governance Management (Singapore Airlines)
- Establish Relationships for Customer Confidence (Singapore Airlines)
- Manage Service Performance (Singapore Airlines)
- Role Model the Service Vision ( Singapore Airlines)
- Grooming and self confident course(Singapore Airlines)
Personal Information
- Date of Birth: 06/09/83
- Nationality: Singapore PR
References
- Dato Seri Harzani bin Asmi, +6012 723 3190, Senior Advisor, Selangor Marimetime Gateway Sdn Bhd
- Ho Soo Hui, +65 9651 8921, Senior Sales Director, SRI Pte Ltd
Hobbies and Interests
- Swimming
- Reading Novel
- Go to beach
- Listening to music
- Singing
Certification
Data Analytics Bootcamp
- beginning 8 March 2022 and ending 29 March 2022
Timeline
RISK MANAGER
Amazon
09.2023 - Current
ACCOUNT HEALTH SENIOR SPECIALIST
Amazon
03.2022 - 09.2023
ACCOUNT HEALTH SPECIALIST
Amazon
06.2020 - 03.2022
Leading stewardess
Singapore Airlines
02.2008 - 10.2019
Assistant Manager
Planter Jims Thai Restaurant
02.2007 - 08.2007
Flight Attendant
Qatar Airways
10.2005 - 10.2007
Bachelor of Computer Science -
University of Wollongong, Australia