Lai Pei Chin
Summary
LANGUAGES SPOKEN:
• ENGLISH
• MANDARIN
• MALAY
SHORT COURSES:
• DATA ANALYST COURSE
• TEAM BUILDING COURSE
• BASIC COMMUNICATION AND INTERPERSONAL SKILL COURSE
• GROOMING AND SELF-CONFIDENT COURSE
Overview
18
18
years of professional experience
1
1
Certification
Work History
RISK MANAGER
Amazon
09.2023 - Current
- Deal with higher GMS seller, investigate and identify their account health holistically.
- Outreach seller to coach on their account health issue and give advices to prevent repeat violation.
- Raise escalation to check seller account issue, track and resolved escalation.
- Review and manage escalations.
- Follow up with seller on escalation result.
- Continue communication with seller.
ACCOUNT HEALTH SENIOR SPECIALIST
Amazon
03.2022 - 09.2023
ACCOUNT HEALTH SPECIALIST
Amazon
06.2020 - 03.2022
- Investigate Seller account and check risk.
- Outreach seller to coach seller on their account health risk.
Leading stewardess
Singapore Airlines
02.2008 - 10.2019
- To plan and manage the team for smooth service flow and commit to customer's request at all times
- Encourage team work among team members and to better prepare the team for emergency situation when necessary
- Provide guidance by mentoring team member on delivering better solutions for each service phase
- Hence, giving customer an impressive service experience
- To resolve flight issues when incident happened, including shortage of crew and shortage of resources by creating new alternatives
- Build a strong customer bond by acknowledging existing customer which will drive them to continue their support towards company
- Preparing detailed report that will assist company to better understand and deliver better solution towards on board matters
- Lead a team of crew to drive sales target while providing overall customer satisfaction.
Flight Attendant
Qatar Airways
10.2005 - 10.2007
Assistant Manager
Planter Jims Thai Restaurant
02.2007 - 08.2007
- Assist manager to ensure smooth operation of the restaurant include problem solving
- Team work between staff and engaging with customer.
Education
Bachelor of Computer Science -
University of Wollongong, Australia
Australia06.2004
Skills
- Communicative
- Punctuality
- Creativity
- Organized
- Friendly
- Enlightening interpersonal and communication skill
- Excellent Customer service skill
- Good teamwork
- Self motivated and Independent
- Fast learner and Willing to learn
- Ability to accept new challenges
- Sales driven
- Attention to details
- Good sense of situational awareness
- Basic first aid skill
Languages
English
Mandarin
Malay
Hakka
Cantonese
Phone Number
81894401
Availability
Immediately
Short Courses
- Lead Team Leaders to Develop Business Strategies and Governance Management (Singapore Airlines)
- Establish Relationships for Customer Confidence (Singapore Airlines)
- Manage Service Performance (Singapore Airlines)
- Role Model the Service Vision ( Singapore Airlines)
- Grooming and self confident course(Singapore Airlines)
Personal Information
- Date of Birth: 06/09/83
- Nationality: Singapore PR
References
- Dato Seri Harzani bin Asmi, +6012 723 3190, Senior Advisor, Selangor Marimetime Gateway Sdn Bhd
- Ho Soo Hui, +65 9651 8921, Senior Sales Director, SRI Pte Ltd
Hobbies and Interests
- Swimming
- Reading Novel
- Go to beach
- Listening to music
- Singing
Certification
Data Analytics Bootcamp
- beginning 8 March 2022 and ending 29 March 2022
Timeline
RISK MANAGER
Amazon
09.2023 - Current
ACCOUNT HEALTH SENIOR SPECIALIST
Amazon
03.2022 - 09.2023
ACCOUNT HEALTH SPECIALIST
Amazon
06.2020 - 03.2022
Leading stewardess
Singapore Airlines
02.2008 - 10.2019
Assistant Manager
Planter Jims Thai Restaurant
02.2007 - 08.2007
Flight Attendant
Qatar Airways
10.2005 - 10.2007
Bachelor of Computer Science -
University of Wollongong, Australia
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon