Lai Gao Le
Sale Team Lead @ Meta Project
Fuzhou
Summary
Energetic Team Lead @ TDCX @ Meta project driving sales processes from account management and Cross-Boarder experience. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with 3 years of experience spearheading team coordination and achievement.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Team Leader, Sales Operations
TDCX (SG) Inc
01.2022 - Current
- Managing multi-market in APAC: HK, CN, TW, KR, SA, and driving organizational sales results.
- Mentored and coached junior team members, fostering a positive work environment that encouraged professional growth.
- Project Management: Leading multiple company projects/client projects to coordinate with other departments to provide smooth execution of sales initiatives.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Coordinated with external stakeholders during product development phases to ensure a smooth transition into the sales process.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers (lowest retention rate team in the project).
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
- Stakeholder Management: Developed strong relationships with key clients, resulting in expanding HC to our project.
Account Specialist
TDCX Inc
01.2020 - 12.2021
- Account growth and Retention: Proactively identify opportunities to grow the client's account by upselling or cross-selling service. Work to retain clients by delivering consistent value and addressing any issues quickly.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Market and Product Knowledge: Stay updated on the company's products or services and market trends to offer clients accurate and relevant information.
- Cross-Border Business Acumen: Grooming advertisers to sell their products/brands to different countries around the world.
- Sales Operation KPIs: Consistently hit top tier KPIs month over month.
Event Marketing Manager
ZIMING GLOBAL TRADING AND BUSINESS Pte Ltd
05.2015 - 12.2019
- Secured high-profile sponsorships that aligned with company values, elevating events'' prestige and reach.
- Enhanced brand (Micox) visibility through the creation of engaging and visually appealing promotional materials.
- Built strong relationships with key industry influencers, increasing brand awareness and credibility in the market.
- Delivered exceptional ROI by overseeing the end-to-end management of diverse event portfolios.
- Elevated brand messaging consistency by maintaining close alignment between online presence and live events experience for attendees.
- Established a robust network of vendors and suppliers, ensuring cost-effective solutions without sacrificing quality or service levels.
- Streamlined event logistics, ensuring smooth execution and positive attendee experiences.
- Drove sales growth with strategic partnerships that expanded the company''s reach within target markets.
- Launched new product lines at major trade shows, generating buzz around innovative offerings and driving sales growth.
- Coordinated cross-functional teams to ensure seamless collaboration in event planning and execution.
- Developed comprehensive event marketing plans, incorporating traditional advertising methods alongside innovative digital tactics to achieve desired results.
- Optimized post-event analysis processes, identifying actionable insights for continuous improvement of future initiatives.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Education
MBA - Hospitality And Tourism And Marketing Management
Murdoch University
Singapore 04.2001 -
High School Diploma -
Kaplan Higher Education Academic
Singapore 04.2001 -
Skills
Account Management
Target setting
Sales Strategy Implementation
Operations Management
Decision-Making
Sales Leadership
Project Management Skill
Team motivation
Sales process optimization
Coaching and Mentoring
Staff Development
Stakeholder Management
Teamwork and Collaboration
Sales analytics
Pricing strategy
Customer Segmentation
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
Top Team Award
Interests
Table Tennies
Bastketball
Swimming
Mobile Games
Singing
Timeline
Meta Media Buying Certificate
09-2022
Team Leader, Sales Operations
TDCX (SG) Inc
01.2022 - Current
Top Team Award
01-2022
Account Specialist
TDCX Inc
01.2020 - 12.2021
Event Marketing Manager
ZIMING GLOBAL TRADING AND BUSINESS Pte Ltd
05.2015 - 12.2019
MBA - Hospitality And Tourism And Marketing Management
Murdoch University
04.2001 -
High School Diploma -
Kaplan Higher Education Academic
04.2001 -
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