Lahiru Sudasinghe
Summary
Highly proactive manager with over 4 years of experience in team leadership in food and beverage industry. Background includes sales, management and customer service in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Restaurant and Bar Manager
Cinnamon Dhonveli, North Male Atoll
12.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assistant Restaurant Manager
Cinnamon Grand, Colombo
01.2019 - 11.2021
- Established standards for personnel performance and customer service.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Analyzed daily sales figures and developed strategies to increase sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trainee Restaurant and Bar Captain
Amaya Hills, Kandy
07.2017 - 01.2018
Senior Captain
Victoria Golf And Country Resort, Kandy
01.2016 - 01.2017
Trainee Cook
Earls Regency, Kandy
07.2015 - 01.2016
Trainee Waiter
Cinnamon Grand, Colombo
07.2014 - 01.2015
Education
Management Diploma - Hotel And Catering Operations, Food And Beverage
Sri Lanka Institute of Tourism And Hotel Management
Sri Lanka08.2019
Diploma - Travel, Tourism And Hospitality Management
Management Development Institute
Singapore02.2012
Professional Certificate - Business Management
Management Development Institute
Singapore07.2011
Edexcel Ordinary Level -
Adventist International School
Sri Lanka05.2009
Skills
- Customer Service Best Practices
- Employee Schedule Management
- Training and Development
- Restaurant Promotion Management
- Teamwork and Collaboration
- Compliance Requirements
- Full Service Restaurant Background
- Conflict Resolution Techniques
- Menu Planning
- Staff Development Talent
Certification
Scheduling and Coordinating Employee Coaching and Motivation Project Proposals Operational ExcellencePromotional Campaigns Orientating and Training Understanding Customer Needs Critical Thinking
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Restaurant and Bar Manager
Cinnamon Dhonveli, North Male Atoll
12.2021 - Current
Assistant Restaurant Manager
Cinnamon Grand, Colombo
01.2019 - 11.2021
Trainee Restaurant and Bar Captain
Amaya Hills, Kandy
07.2017 - 01.2018
Senior Captain
Victoria Golf And Country Resort, Kandy
01.2016 - 01.2017
Trainee Cook
Earls Regency, Kandy
07.2015 - 01.2016
Trainee Waiter
Cinnamon Grand, Colombo
07.2014 - 01.2015
Management Diploma - Hotel And Catering Operations, Food And Beverage
Sri Lanka Institute of Tourism And Hotel Management
Diploma - Travel, Tourism And Hospitality Management
Management Development Institute
Professional Certificate - Business Management
Management Development Institute
Edexcel Ordinary Level -
Adventist International School
Scheduling and Coordinating Employee Coaching and Motivation Project Proposals Operational ExcellencePromotional Campaigns Orientating and Training Understanding Customer Needs Critical Thinking
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