Lacson Ang
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
21
21
years of professional experience
Work History
Operations Manager
Parsons Automobile
Singapore
12.2022 - Current
- In-charge Inspecting the condition of the car and assign to partners for repairs and corrective works.
- Search the market or bidding list for cars to purchases.
- Consistently check the pricing of our car in the market.
- Attend to any sales enquiry and also discuss with customer on the pricing and their trade in price.
Sales Engineer
VIbro Technologies And Engineering
05.2017 - 10.2022
- In-charge of Lubricators and Ultrasound Device.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Designed and delivered product training for clients.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Managed technical integration, systems engineering program management, customer support and program management.
Sales Engineer
Wah Joo Seng
06.2015 - 04.2017
- In-charge of Hose and DIxon Coupling
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Sales Engineer
Singapore Valve & Fitting
10.2010 - 06.2015
- Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
Assistance Engineer
UMC
Singapore
04.2010 - 09.2010
- I was assign to Etching Department
- Addressed routine equipment maintenance according to established schedule.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Performed preventative maintenance to keep tools and equipment functional.
Regional Technical Engineer
Barudan
03.2005 - 04.2010
- In-charge of India, Pakistan and Bangladeshi market.
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Reduced production downtime by proactively identifying potential issues through rigorous testing procedures.
- Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
Technican
Smartflex
07.2002 - 03.2005
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
Education
No Degree - Electronic And Computer Engineering
Ngee Ann Polytechnic
Singapore12.1999
Skills
- Microsoft Office Suite
- Project management
- Sales strategy
- Product knowledge
- Account management
- Problem solving
- Lead generation
Timeline
Operations Manager
Parsons Automobile
12.2022 - Current
Sales Engineer
VIbro Technologies And Engineering
05.2017 - 10.2022
Sales Engineer
Wah Joo Seng
06.2015 - 04.2017
Sales Engineer
Singapore Valve & Fitting
10.2010 - 06.2015
Assistance Engineer
UMC
04.2010 - 09.2010
Regional Technical Engineer
Barudan
03.2005 - 04.2010
Technican
Smartflex
07.2002 - 03.2005
No Degree - Electronic And Computer Engineering
Ngee Ann Polytechnic
Expected Salary
$6000
Notice to leave
I hope to have at least 1 month of notice to leave for my current company. if shorter period is needed, i need to check with my current employer before i could advice.
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