Kyran Kok _ 2301820C
Summary
Proven sales assistant at Christian Louboutin, adept in multitasking and problem-solving, significantly exceeded sales targets through exceptional customer service and product knowledge. Expert in inventory management and transaction accuracy, fostering customer loyalty and enhancing satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Christian Louboutin
11.2022 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Fielded customer questions to share information about products, availability, and pricing.
- Performed cash and card transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to categories.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Mr Bean
11.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Aerospace Electronics Engineering
Temasek Polytechnic
Singapore03-2026
Skills
Flexible and Adaptable
Multitasking
Problem-Solving
Friendly, Positive Attitude
Attention to Detail
Dependable and Responsible
Decision-Making
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Sales Assistant
Christian Louboutin
11.2022 - 03.2023
Cashier
Mr Bean
11.2021 - 04.2022
No Degree - Aerospace Electronics Engineering
Temasek Polytechnic
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