Kymberly Nadia Andre

Focusing on the Small and Medium Business (SMB) segment across the Australia and New Zealand market

• Drive growth in the company's revenue and increase customer satisfaction through proactive outreach calls, follow-ups, and emails daily
• Set quarterly goals with clients and provide tailored strategic solutions to achieve their business target/Return on Investment (ROI)on the Facebook group advertising platform
• Work closely with client's marketing plan, and share current market trends in particular fields: e-commerce, entertainment, professional services
• Analyze metrics on the performance of advertising campaigns and upsell their products
• Troubleshoot and resolve account issues, and gather client feedback to ensure the company's Quality Management System standards are met.
• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Completed routine and complex account updates to resolve problems.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Adhered to standards of quality and service and all compliance requirements.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.

• Collaborating with the marketing manager for effective content on social media platforms
• Increased membership sales by developing and implementing effective outreach strategies.
• Streamlined administrative processes related to membership management, reducing paperwork and improving overall efficiency.
• Mentored junior staff members, sharing industry knowledge and best practices for achieving success in a membership sales role.
• Enhanced member experience by addressing concerns promptly and proactively identifying opportunities for improvement.
• Improved member retention rates through exceptional customer service and timely issue resolution.
• Established rapport with prospective clients through strategic follow-ups via phone calls, emails, or social media interactions resulting in increased conversions from inquiries to memberships.
• Problem-solving and administrative tasks
• Microsoft Office to create Excel reports, PowerPoint presentations etc
• Developing departmental objectives, budgets, policies, and strategies
• Recommending service features based on customer needs
• Contacting prospective or existing customers to discuss services
• Designed and streamlined departmental forms for data entry
• Managed calendars and set appointments for the management team
• Handled operational and administrative inquiries
• Offered cross-coverage support for administrative staff
• Maintained confidential files and information.
• Generated leads by organizing and participating in local community events to promote the gym's offerings.
• Managed a team of 10 sales representatives, providing ongoing training and performance feedback for continuous improvement.

• Handled operational and administrative inquiries
• Offered cross-coverage support for administrative staff
• Screened and directed incoming calls
• Maintained confidential files and information.
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Maintained inventory of office supplies and placed orders.
• Contributed to policy updates, researching regulations to ensure company compliance.
• Worked independently in a fast-paced environment while meeting productivity and quality expectations.
• Maintained organized job sites, enhancing worker productivity and faster completion times.
• Assisted in meeting deadlines by consistently monitoring progress reports and updating stakeholders on project status.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.