Summary
Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Call Center Operator
Union Gas Holding Limited
02.2020 - 12.2023
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted customers by answering questions and responding to inquiries.
Education
Sec 3 -
1993
Ntuc MSO certs
Skills
- Performance monitoring
- Policies and Procedures Adherence
- Call Center Customer Service
- Communicating with clients
- Understanding Customer Needs
- CRM Software
- Call Center Operations
- Order Fulfillment
- Product and service knowledge
Timeline
Call Center Operator - Union Gas Holding Limited
02.2020 - 12.2023
Queensway Secondary School - Sec 3,
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