Kyleen Aung
Singapore
Summary
Accomplished employee benefits consultant experienced in rationalizing employee benefits across several countries. Collaborated with senior managements on the assessment of benefit structure, development of efficient processes and implement cost-saving measured and enhancement through the use of proven conceptual and problem-solving abilities. Having strong work ethic, maintaining a professional demeanor and am also a quick learner willing to take ownership of diverse activities.
Benefits consultant with strong expertise in employee benefits administration and strategic planning. Proven ability to analyze complex benefit programs, optimize cost-efficiency, and enhance employee satisfaction. Effective team collaborator focused on achieving results and adapting to evolving needs. Skilled in regulatory compliance, vendor management, and benefits communication. Reliable and driven to deliver impactful solutions.
Overview
14
14
years of professional experience
Work History
Senior Global Benefits Consultant - Director
Aon Singapore Pte Ltd
08.2018 - Current
- Strategic account management for key Aon Global Benefits client relationships
- Designed benefits packages for large group clients of over 1,000 employees by establishing organization's needs, identifying budgetary limitations and proposing innovative methods to cut costs.
- Deliver leading benefit solutions to multinational clients including:
- Consult and advice clients in matters relation to employee benefit programs such as current market trends, concepts and short and long term planning to meet client benefit objectives
- Benchmark and design benefit programs (e.g
- Medical & risk insurances, expatriate benefits)
- Advice clients on opportunities to enhance/grow/optimise their medical program
- Provide benefits data analytics advisory
- Foster close working relationships across the firm, within both Global Benefits and Health & Benefits and wider team
- Engaging in Aon United with all internal country and regional teams to bring the best of Aon to the client, and in particular by working closely with Global Benefits and Health Solutions APAC teams
- Monitored industry trends to stay current on best practices in benefits design and administration.
- Analyzed benefits usage data to identify trends and areas for improvement in plan offerings.
- Ad-hoc consulting projects
- Negotiated favorable contracts with insurance carriers, resulting in cost savings for the organization.
Client Services Team Leader & Account Management
Henner-GMC
05.2011 - 07.2018
- Manage a team consists of up to 8 Client Services officers handling the full operational scope of duties from client servicing, claims management, contract creation and premium invoicing
- Ensure the team maintains a high quality of service, accurate and timely assessment of claims, and letter of guarantee within the required service standards
- Conduct continuous coaching and ensure proper delegation of task and responsibility to each team member to enable them to be aware of their responsibilities and to be empowered in their duties
- Provide guidance and technical expertise to HRs, Consultants and VPs on complex benefit related matters
- Serve as an account manager and point of contact for key clients
- Issue quotations for corporate and individual clients
- Preparation of claim reports
- Benefit comparison
Education
BBus - Economics and Finance
Royal Melbourne Institute of Technology
01.2009
Skills
- Global Benefits
- Expatriate Medical
- Benefit Benchmarking
- Data analytics
- Benefits strategy development
- Healthcare plan design
- Employee benefits expertise
Timeline
Senior Global Benefits Consultant - Director
Aon Singapore Pte Ltd
08.2018 - Current
Client Services Team Leader & Account Management
Henner-GMC
05.2011 - 07.2018
BBus - Economics and Finance
Royal Melbourne Institute of Technology
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