Kyan Ng
Summary
Highly efficient service crew member and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Reliable Service Crew Member knowledgeable about food operations and compliance standards. Hardworking team member with 2 years of experience and flexible schedule.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Dessert Bowl
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Maintained a clean and organized work environment for improved customer experiences.
Sales Promoter
Canon
12.2023 - 12.2023
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Ensured accurate inventory control by conducting regular stock checks, updating records as needed, and informing management of any discrepancies.
Service Crew Member
McDonald's
11.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Education
No Degree -
Anglo Chinese School (Independent)
Singapore, Null, Singapore11.2023
Skills
- Menu Memorization
- Safe Handling Standards
- Food Preparation Procedures
- Beverage Preparation
- Basic Food Preparation
- Payment Processing
- Cash Handling
- Cleaning and Sanitizing
- Assembly Line Experience
- English and Chinese Fluency
- Fluent in English and Chinese
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Service Crew Member
Dessert Bowl
12.2023 - Current
Sales Promoter
Canon
12.2023 - 12.2023
Service Crew Member
McDonald's
11.2022 - 06.2023
No Degree -
Anglo Chinese School (Independent)
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