Kwan Wen Goh

• Support representatives, ensuring a consistent level of service quality across the team.
• Collaborated with cross-functional teams to identify and resolve recurring product issues.
• Participated in regular sessions to stay current on updates and enhancements.
• Enhanced customer satisfaction by resolving technical issues and providing timely solutions.

Provide support on a day to day basis for both office and VIPs. Worked closely with management team on site. Daily duties includes daily routines , Server health check-ins , Video Conferencing setup amongst other ad-hoc duties.

• Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
• Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
• Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.

Provided level 1 technical support in schools around Singapore. Work along side teachers and ICT team. Daily routine includes patching of devices to newest updates, ensuring that network security such as VPN services are working correctly and any ad hoc troubleshooting problems not limited to Projectors, Laptops , Desktops etc.

• National Service
• - Handled round the clock monitoring for fire/rescue calls
• - Ensured communication equipment was operationally ready
• - Selected to lead for in-house projects relating to station anniversary and security enforcement
• - Engage with civilian contractors with building maintenance

• - Job consisted of testing and Installing Desktop Components

• -Tasked to test and check the latest soundbar
• -Test and troubleshoot software compatibility for DELL laptops

• - Handled injection molding machinery
• - CNC and CAD verification
• - Assisted in cutting and packing materials

• - Internship attachment
• - Lias and planned preventive maintenance for manufacturing line
• - Provided assistance in installation of new machinery
• - Provided maintenance of machinery in a clean room environment