KWANG SIEW KUEH
Summary
Dynamic Assistant General Manager at D&N SINGAPORE PTE LTD, skilled in operations management and team leadership. Achieved significant cost reductions through innovative training programs and streamlined processes, enhancing customer satisfaction and operational efficiency. Proven track record in strategic planning and staff development, fostering high-performing teams that drive business growth.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
D&N SINGAPORE PTE LTD
10.2008 - Current
- Led operational initiatives to enhance efficiency and optimize resource allocation.
- Developed training programs for staff, improving team performance and service quality.
- Streamlined communication processes between departments to ensure alignment with company goals.
- Implemented customer feedback systems to enhance service delivery and satisfaction metrics.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Led cross-functional teams in implementing strategic initiatives that increased productivity.
- Analyzed operational metrics to identify areas for improvement and drive decision-making.
- Managed vendor relationships to optimize supply chain operations and reduce lead times.
- Facilitated regular performance reviews, mentoring team members to achieve professional growth.
- Spearheaded projects aimed at enhancing customer satisfaction through improved service delivery.
- Oversaw compliance with industry regulations, ensuring adherence to safety and quality standards.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Introduced new technologies into day-to-day operations which simplified workflow management processes ultimately contributing towards greater overall productivity.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing the number of accidents and incidents within the organization.
- Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.
- Reduced staff turnover rates by implementing comprehensive training programs that enhanced skillsets among existing employees.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Executive Sous Chef
Sakae Sushi
08.2006 - 08.2008
- Led culinary team in menu development, ensuring seasonal and locally sourced ingredients.
- Streamlined kitchen operations, enhancing food preparation efficiency and consistency.
- Trained and mentored junior chefs, fostering skill development and teamwork.
- Implemented cost-control measures to optimize inventory management and reduce waste.
Education
FOOD & BEVERAGE RESTAURANT MANAGEMENT
CHINESE CULTURE UNIVERSITY
TAIWANSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Business development
- Menu development
- Strategic planning skill
- Procurement & Production
- P&L management
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Assistant General Manager
D&N SINGAPORE PTE LTD
10.2008 - Current
Executive Sous Chef
Sakae Sushi
08.2006 - 08.2008
FOOD & BEVERAGE RESTAURANT MANAGEMENT
CHINESE CULTURE UNIVERSITY
Similar Profiles
Eric TanEric Tan
Private Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte LtdPrivate Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte Ltd
FIDELIA PRASETYAFIDELIA PRASETYA
Assistant Manager in Finance and General Admin at Angel Manufacturing Singapore Pte Ltd/Angel Singapore (Asia) Pte LtdAssistant Manager in Finance and General Admin at Angel Manufacturing Singapore Pte Ltd/Angel Singapore (Asia) Pte Ltd
ARUNPRABHU PARUNPRABHU P
Financial Service Manager at HSBC Life (Singapore) Pte. Ltd (Formerly known as AXA Insurance Singapore pte ltd)Financial Service Manager at HSBC Life (Singapore) Pte. Ltd (Formerly known as AXA Insurance Singapore pte ltd)
Patrick HauckPatrick Hauck
Assistant General Manager at McDonald'sAssistant General Manager at McDonald's
Arianne Madson-HickmanArianne Madson-Hickman
Assistant General Manager at Moontower SaloonAssistant General Manager at Moontower Saloon