Kushaalini Govindarajan
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service & Operations Support
IKEA Damansara
03.2024 - Current
- Recorded and analyzed customer information to enhance shopping experiences
- Delivered exceptional customer service to encourage repeat business, contributing to customer retention
- Promoted IKEA's delivery and assembly services to enhance customer experience
- Strengthened customer relationships, increasing sales and loyalty
- Resolved customer complaints within authorized limits and escalated when necessary
- Ensured adherence to safety and compliance standards in service areas
Office Administrator
Sekuriti Azgan Sdn Bhd
03.2023 - Current
- Processed Mytax & SST payments, ensuring timely compliance with tax regulations
- Generated monthly invoices for clients, maintaining accuracy and meeting deadlines
- Managed EPF, SOCSO & EIS payments for employees, ensuring statutory compliance
- Calculated and processed employee salaries and claims, ensuring accuracy and timeliness
- Maintained office expenditure records and monitored budget compliance
- Coordinated company annual license renewals (KDN & PIKM) and year-end documents for auditors
- Supported external auditor inquiries and ensured statutory compliance
- Maintained accounts database, ensuring accuracy in financial records
- Managed petty cash and prepared payment vouchers, debit/credit notes
- Oversaw accounts receivable and payable, ensuring timely payments and collections
- Processed staff expense claims, ensuring proper documentation
- Processed guards' salaries and overtime, maintaining payroll accuracy
- Coordinated flight bookings and hostel arrangements for new recruits
- Managed immigration and visa documentation, including FOMEMA medical check-ups
- Liaised with Nepalese agencies for attestation submissions and training coordination
- Assisted with the onboarding process for new employees, including documentation and orientation
- Coordinated and scheduled training sessions to ensure staff development
- Provided assistance with maintaining HR records and ensuring compliance with statutory requirements
Admin Assistant & Customer Service
Thai Odyssey Sdn Bhd
01.2022 - 02.2023
- Managed mail distribution and incoming communications
- Answered phones and greeted visitors professionally
- Performed bookkeeping and maintained accurate financial records
- Coordinated appointments, staff schedules, and meetings
- Maintained physical and electronic filing systems
- Managed cash sales and ensured timely banking transactions
- Performed stock checks and reconciled physical stock with system records
- Handled customer bookings and effectively managed therapist schedules
Administrative Assistant
Geohan Sdn Bhd
11.2018 - 08.2021
- Scheduled meetings and appointments for senior management
- Ordered office supplies and handled office procurement
- Answered incoming calls and managed message-taking
- Organized and filed company documents, both physical and digital
- Prepared invoices, purchase orders, and delivery orders for clients
Education
Human Resource - Diploma in Human Resource
Cybernetics International College
Malaysia12.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Calm under pressure
- Organizational skills
Timeline
Customer Service & Operations Support
IKEA Damansara
03.2024 - Current
Office Administrator
Sekuriti Azgan Sdn Bhd
03.2023 - Current
Admin Assistant & Customer Service
Thai Odyssey Sdn Bhd
01.2022 - 02.2023
Administrative Assistant
Geohan Sdn Bhd
11.2018 - 08.2021
Human Resource - Diploma in Human Resource
Cybernetics International College
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