KUNNAL DAS
Summary
Driven Retail Supervisor with more 2 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
8
8
years of professional experience
Work History
Outlet Supervisor
SKECHERS SINGAPORE PTE LTD
10.2022 - Current
- Assisted store management in the opening, day-to-day operations, and closing the store as well as employee training, marketing, loss prevention, and team leadership
- Specialized in the promotion and sale of a full line of state-of-the-art wireless communications services, products, and accessories through the application of persuasive communication skills
- Generated new business through effective use of innovative sales and marketing strategies, competitive business knowledge, dynamic presentation skills, and through client referrals and client prospecting
- Developed creative 'eye-catching' window and floor merchandise displays resulting in increased product shop-ability
- Coordinated and communicated extensively and effectively with senior leadership
- Streamlined outlet operations for increased efficiency by implementing new process improvements.
- Exceeded sales targets consistently through effective upselling techniques and product knowledge training for staff members.
- Implemented visual merchandising strategies to showcase products effectively, driving increased sales revenue.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Planned, researched, and coordinated the store's quarterly event schedule.
Outlet Manager
HYDERABAD RECIPE'S HOUSE
10.2020 - 10.2021
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Group Human Capital (Internship Trainee)
MAYBANK BERHAD
04.2020 - 09.2020
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Addressed any concerns or issues raised by trainees promptly, ensuring a smooth learning experience for all participants.
- Maintained accurate records of each trainee''s progress throughout the program for future reference and evaluation purposes.
Public Relation and Human Resource Manager
Healy Mac's Irish Bar
12.2016 - 06.2018
- Secured media coverage for company news and events, increasing brand visibility.
- Managed crisis communications, effectively mitigating potential damage to the company''s reputation.
- Built strong relationships with key media contacts, resulting in increased press opportunities.
- Enhanced brand image by developing and executing strategic public relations campaigns.
- Coached company spokespeople on effective communication techniques for interviews and presentations.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Led internal communications efforts, fostering a positive corporate culture among employees.
- Served as primary liaison between company management and external partners in joint ventures or copromotions.
Trainee to Front Office Executive
JW MARRIOTT BUKIT BINTANG
01.2016 - 12.2016
- Started as a Trainee at the Kitchen Department (Western Kitchen)
- Handled daily Mise En Place for Events, Hotel Room Service
- Joined the Asian Kitchen (Malay, Chinese & Indian) as a Commis III, assisting the Chef De Partie of each kitchen on task given
- Organizing work area and maintaining cleanliness of area
- Preparing all menu items by strictly following recipes, and yield guide
- Joined Front Office as a Lobby ambassador
- Assisting in VIP check-in/check-out processes
- Attending to guest-related issues, suggesting solutions to overcome matters, ensuring we get return guests by providing the best service possible
- Joined VIP lounge, to attend to guest needs and requests
- Leading the lounge front of house team in absence of the Lounge Manager and Assistant Manager
- Ensuring the team is well alert in every situation and ensuring we all work in a team manner to achieve our best possible services.
Education
BBA - Human Resources Management
QUEST INTERNATIONAL UNIVERSITY
Malaysia01.2020
Associate of Arts - Hotel And Catering Management
KERIS COLLEGE IPOH
Malaysia01.2016
High School Diploma -
ST. MICHAEL'S INSTITUTION, IPOH
Malaysia01.2013
Skills
- Sales Analysis
- Cost Reduction
- Payroll Administration
- Brand Representation
- Merchandise Display
- Staff Management
- Customer Satisfaction
- Employee Motivation
- Cash Handling Accuracy
- Scheduling Coordination
- Relationship building
- Time management
- Staff training
Affiliations
- Hockey
- Cooking
- Gaming
References
References available upon request.
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Punjabi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Outlet Supervisor
SKECHERS SINGAPORE PTE LTD
10.2022 - Current
Outlet Manager
HYDERABAD RECIPE'S HOUSE
10.2020 - 10.2021
Group Human Capital (Internship Trainee)
MAYBANK BERHAD
04.2020 - 09.2020
Public Relation and Human Resource Manager
Healy Mac's Irish Bar
12.2016 - 06.2018
Trainee to Front Office Executive
JW MARRIOTT BUKIT BINTANG
01.2016 - 12.2016
BBA - Human Resources Management
QUEST INTERNATIONAL UNIVERSITY
Associate of Arts - Hotel And Catering Management
KERIS COLLEGE IPOH
High School Diploma -
ST. MICHAEL'S INSTITUTION, IPOH