Kunlathida Chantakaew (Gam)
Singapore
Summary
With over a decade of experience in marketing, business development, and sales, I possess a well-rounded expertise in Thailand, Malaysia, Indonesia, Vietnam, Cambodia, and Laos markets. I specialize in developing effective strategies to grow company markets and boost sales volume. My proficiency in client-facing, adeptness in relationship management, and track record of consistently exceeding sales targets underscore my capability to achieve marketing success. I have a proven ability to attract customers in Thailand, Indonesia, Malaysia, Cambodia, Vietnam, and Laos, driving significant business growth in these regions.
Overview
17
17
years of professional experience
Work History
Associate Sales Manager
SOJERN ASIA PTE. LTD.
07.2024 - Current
- Lead the development and growth of the APAC market
- Engage qualified and interested prospects through in-market prospecting, including hotel visits, client meetings, and a high volume of outbound call and email activities
- Create and deliver persuasive presentations and proposals that educate the market and demonstrate Sojern's value proposition
- Achieve monthly quota through new business acquisition
- Effectively collaborate with Client Success, Onboarding, and Analytics Teams to develop relevant advertising programs for key clients
- Proficiently utilize Salesforce, with Sojern's architecture and guidelines, with the ability to report on KPIs, including individual results
- Identify and make recommendations for improvements around the Sales process, tools, and efficiency
- Foster an energetic and collaborative team environment
Senior Business Development Representative
SOJERN ASIA PTE. LTD.
02.2021 - 06.2024
- Drive revenue growth through the identification and pursuit of new business opportunities
- Actively contribute to the company's growth and success in the dynamic and fast-paced online travel advertising environment
- Engage with clients and prospects in Thailand, Cambodia, Myanmar, and Laos markets
- Utilize Salesforce in alignment with Sojern's architecture and guidelines to effectively manage customer relationship data
- Identify, negotiate, contract, direct, and manage relationships with independent, boutique, and chain hotels in markets
- Consistently meet and exceed aggressive and growing sales targets on a quarterly basis
- Deliver compelling presentations and stories showcasing the value of Sojern's media products to marketers, thereby driving sales
- Engage in proactive prospecting, making a minimum of 60 cold calls a day to book appointments and drive sales presentations for Sales Managers
- Stay informed on industry trends and competitors' positioning within the marketplace
- Adopt an opportunistic and strategic approach to prospecting, contributing to the organizational foundation for the sales process
Sales and Service (Queue Support), U.S. Market
DELTA AIR LINES, INC.
01.2015 - 01.2021
- Delivered efficient and friendly pre-sales, sales, and post-sales customer service experience on both B2B and B2C levels via phone
- Addressed customer inquiries in a timely and accurate manner
- Assisted customers and handled the airline backroom works, including ticketing and issuing tickets from passenger booking
- Created, changed, or canceled the flight reservations, and processed payments or refunds, primarily for the U.S
- Market
MCR Coordinator
DELTA AIR LINES, INC.
01.2016 - 01.2020
- Spearheaded internal email correspondences, streamlining communication within the team and fostering seamless collaboration across departments
- Addressed technical issues, including password resets, helpdesk assistance, and PC problems, contributing to a smooth and well-functioning work environment
Reservation Sale, Thai Market
DELTA AIR LINES, INC.
01.2015 - 01.2016
- Offered customer service experience throughout pre-sales, sales, and post-sales processes on both B2B and B2C levels via phone
- Responded promptly and accurately to customer inquiries
- Acted as a point of contact to address and resolve passenger feedback, concerns, and performed service recovery
Customer Service Officer
BOOKING HOLDINGS INC. (BOOKING.COM)
01.2013 - 01.2014
- Assist customers and accommodation regarding room availability, issues, requests, and queries
- Liaise with other support teams as required to resolve requests/issues promptly
- Assist customers and accommodation via phone and email
Sales - Telesales / Telemarketing
INCALL SYSTEMS PTE. LTD.
01.2011 - 01.2013
- Handle daily outbound calls for Autodesk project
- Build and improve the client's database through data profiling/data verification exercises
- Maintain and update account/lead database
- Provide first-hand feedback and recommendations on our marketing efforts based on direct experiences with customers
- Communicate and coordinate with internal departments
Marketing Advertising Specialist
PD MARKETING AND AGENCY CO., LTD.
01.2008 - 01.2010
- Achieved a noteworthy milestone by securing sponsors at a maximum value of 109,500 baht per ad spot and successfully sold a total of 3 ad spots within a 2-month period by effectively leading the acquisition of advertising sponsors and strategic planning for Channel 3 Thailand
Education
Diploma - Business Management and Marketing
PSB ACADEMY
Bachelor of Arts - Business Administration
RAMKHAMHAENG UNIVERSITY
Some College (No Degree) - Marketing
BANGNA COMMERCIAL COLLEGE
Skills
- MARKETING STRATEGIES
- BUSINESS DEVELOPMENT
- CUSTOMER RELATION BUILDING
- CLIENT-FACING EXPERIENCE
- INNOVATIVE SOLUTION THINKING
- PARTNER COORDINATION SKILL
- BUSINESS COMMUNICATION SKILLS
- TEAMWORK & LEADERSHIP
- PROBLEM-SOLVING SKILL
Languages
Thai
English
Personal Information
- Date of Birth: 07/17/85
- Nationality: Thai
- Marital Status: Married
- Visa Status: Singapore Permanent Resident
- Title: Associate Sales Manager
Timeline
Associate Sales Manager
SOJERN ASIA PTE. LTD.
07.2024 - Current
Senior Business Development Representative
SOJERN ASIA PTE. LTD.
02.2021 - 06.2024
MCR Coordinator
DELTA AIR LINES, INC.
01.2016 - 01.2020
Sales and Service (Queue Support), U.S. Market
DELTA AIR LINES, INC.
01.2015 - 01.2021
Reservation Sale, Thai Market
DELTA AIR LINES, INC.
01.2015 - 01.2016
Customer Service Officer
BOOKING HOLDINGS INC. (BOOKING.COM)
01.2013 - 01.2014
Sales - Telesales / Telemarketing
INCALL SYSTEMS PTE. LTD.
01.2011 - 01.2013
Marketing Advertising Specialist
PD MARKETING AND AGENCY CO., LTD.
01.2008 - 01.2010
Bachelor of Arts - Business Administration
RAMKHAMHAENG UNIVERSITY
Some College (No Degree) - Marketing
BANGNA COMMERCIAL COLLEGE
Diploma - Business Management and Marketing
PSB ACADEMY
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