Summary
Overview
Work History
Education
Skills
Timeline
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Kumaravel Rajamugam

Kumaravel Rajamugam

Summary

Dynamic IT professional with extensive experience at NCS Pte, LTD., excelling in desktop support and technical troubleshooting. Proven ability to enhance system performance and user satisfaction through effective problem resolution and asset management. Skilled in Windows OS and remote desktop support, demonstrating strong communication and customer service abilities.

Overview

17
17
years of professional experience

Work History

Desktop Support Engineer

NCS Pte, LTD.
09.2014 - Current
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.

IT Technician

Nasstar Sdn. Bhd
05.2008 - 09.2014
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Education

Associate of Science - Diploma of Computer Science/Information Technology

Informatics College
Malaysia
07-2005

Skills

  • Data backup and recovery
  • Windows operating system
  • Remote desktop support
  • End user support
  • Application installations
  • Printer and peripheral support
  • Technical support
  • Active Directory management
  • Network connectivity
  • Mobile device management
  • Asset management
  • Patch management

Timeline

Desktop Support Engineer

NCS Pte, LTD.
09.2014 - Current

IT Technician

Nasstar Sdn. Bhd
05.2008 - 09.2014

Associate of Science - Diploma of Computer Science/Information Technology

Informatics College

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Kumaravel Rajamugam