Kumar Saurabh

• Designed and implemented CI/CD pipelines to streamline deployment processes.
• Collaborated with development teams to optimize infrastructure for scalability and performance.
• Automated system monitoring and alerting to enhance operational efficiency and reduce downtime.
• Led cross-functional teams in identifying and resolving system vulnerabilities, improving security posture.
• Evaluated new technologies to improve existing workflows and enhance service delivery outcomes.
• Improved code deployment efficiency by automating processes with CI/CD pipelines.
• Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
• Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
• Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
• Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
• Designed and executed cloud infrastructure migrations, resulting in enhanced system flexibility and cost savings.
• Reduced operational costs by optimizing cloud resource utilization and implementing cost-effective solutions.
• Coordinated deployments of new software, feature updates and fixes.

• Good understanding of Infrastructure as Code (IaC) and experience implementing it using Ansible and Terraform.
• Hands-on experience with Source Code Management (Version Control Systems) using Git.
• Proficient in setting up and managing AWS infrastructure, including VPC, EC2, IAM, EBS, Security Groups, Auto-Scaling, RDS, and CloudFormation templates.
• Managing multiple AWS accounts with multiple VPCs across environments, focusing on automation, integration, and cost optimization.
• Developed strong understanding of ELB, networking principles, routing technologies, Transit Gateway, and DNS (Route53).
• Experience in installing and configuring Kubernetes clusters on AWS.
• Implementing continuous automation and integration using Ansible, Terraform, and Jenkins.
• Proficient in monitoring AWS resources and deployed applications using CloudWatch: creating alarms and configuring notifications.
• Hands-on experience with ELK stack (Elasticsearch, Logstash, Kibana) for centralized logging and analysis.
• Skilled in troubleshooting and scripting to reduce manual effort, improve productivity, and minimize downtime.
• Managing CI/CD pipelines, automating deployment processes, and ensuring smooth integration using Jenkins and Ansible.
• Creating and maintaining documentation for automation and operational processes to comply with audit requirements and industry best practices.
• Performing day-to-day operations, administration, and maintenance for enterprise applications.
• Expertise in supporting enterprise distributed applications across a wide range of operating environments.

• Expertise in Unix and Linux system installation, configuration, administration, including development and testing of backup, preventive maintenance, monitoring, and alerting.
• Managing servers and applications hosted on cloud environments.
• Virtual Machine administration: creating servers with requested CPU/RAM, configuration, patching, updates, and upgrades.
• Managing Linux server upgrades using standard checklists and templates.
• Administration of AD, FileNet, Q-Radar, Nagios servers.
• User Management & Administration: managing user accounts, groups, and access levels.
• Experienced in installation, configuration, and administration of WebSphere Application Server (WAS) and IBM HTTP Server on Linux and Windows, including automation of tasks.
• Troubleshooting webserver/AppServer configuration and performance issues.
• Setting up nodes, data sources, virtual hosts, and planning installation/configuration of WAS.
• Skilled in plugin and configuration file updates to improve performance.
• Worked with IBM on problem determination and resolution: submitting PMRs, running must-gather scripts, enabling traces, taking thread and heap dumps.
• Architected horizontal and vertical clusters for a fault-tolerant, scalable, and highly available WebSphere environment.
• Installed fix packs, eFixes, and cumulative fixes, including automation of updates.
• Developed and maintained scripts to reduce business hours and improve productivity.
• Performing day-to-day operations, administration, and maintenance in support of enterprise applications.
• Managing application start-up/checklist tasks, log-files, queues, and transactions, resolving exceptions or escalating as needed.
• Supporting enterprise distributed applications in high-volume, secure, 24/7 environments.

Project: SSNET

• Responsible for managing infrastructure hosted on the cloud environment, ensuring 24x7 availability of servers and applications.
• Tasks included server/application management, monitoring, and performance improvement.

Technology Stack Used:
Cloud Computing (IaaS), RHEL6, Shell Scripting, WebSphere Application Server, IBM HTTP Server, DB2, FileNet, Nagios, Q-Radar, IBM Integration Bus

• Administration of WebSphere Application Server (WAS) and IBM HTTP Server across multiple environments.
• Experienced in installing WAS Network Deployment packages on different operating systems.
• Troubleshooting webserver/AppServer configuration and performance issues.
• Monitoring server performance and resource utilization, performing application health checks, and conducting log analysis.
• Setting up nodes, data sources, virtual hosts, and planning installation/configuration of WebSphere Application Server.
• Configured Admin Console security on WebSphere: creating users with different roles, managing groups, and integrating with LDAP.
• Deployed EAR applications on WAS Network Deployment in Development, System Test, and Performance Test environments, and resolved configuration/application issues.
• Configured IBM MQ: queue managers, objects, queues, channels, and clustering.
• Monitoring and maintaining queue managers, queues, channels, and listeners.
• Installed fix packs for WebSphere Application Server and managed backups for WebSphere and MQ series.
• Involved in planning migrations and upgrades, including installing upgrade fix packs and migrating to latest versions.
• Attending and resolving tickets via the client’s proprietary ticketing system.
• Experienced in operational 24/7 support, troubleshooting, monitoring, and maintenance of enterprise middleware services.

Project: Middleware Support in DBS

• Part of the Middleware Support team, providing operational and application support to critical business services.
• Responsibilities included troubleshooting, coordination with application teams, and ensuring 24x7 availability of mission-critical services.
• Required strong problem-solving skills, ability to learn quickly, and effective communication with cross-functional teams.

Technology Stack Used:
RHEL6, AIX, Shell/Batch Scripting, WebSphere Application Server, IBM HTTP Server, IBM MQ

• Strong knowledge of operating systems: Linux, AIX, and Windows.
• Expertise in Unix/Linux system installation, configuration, administration, including development and testing of backups, preventive maintenance, monitoring, and alerting.
• Writing and enhancing Unix/Batch scripts for effective system monitoring and other business requirements, improving performance and efficiency.
• Monitoring server performance and resources, performing application health checks, and conducting log analysis.
• Coordinating with cross-functional teams to resolve system and application issues.
• Installation and deployment of Axway CFT on various application servers: AIX, Linux, and Windows.
• Developed a file comparison tool using batch scripts for log monitoring.
• End-to-end responsibility for managing file transfers, including design flow, troubleshooting, and consolidation of existing Axway CFT products.
• Documenting business requirements, process flows, and data relationships for application development.
• Working closely with operations, management, and third-party vendors to define, test, and validate requirements.
• Translating client business requirements into functional specifications.
• Knowledge and implementation of ITIL service management processes.
• Providing 24/7 on-call support for application teams and data center personnel, including support outside office hours, weekends, and during major releases/deployments.

Project: Middleware Support

• Part of the Middleware Support team, providing operational and application support to ensure servers and applications are highly available.
• Responsible for monitoring performance, troubleshooting issues, and improving application/server performance.
• Followed ITIL processes to ensure all SRS and incident tickets were processed within the business SLA.
• Ensured 24x7 availability of critical business services.

Technology Stack Used:
RHEL6, CentOS, Shell/Batch Scripting, Windows Server, Axway CFT

• Exposure to Red Hat Linux distributions; proficient in loading OS images to host machines.
• Creating and managing virtual machines (KVM) in Linux environments.
• Shell/Bash scripting (beginner) for automation and system tasks.
• Installation and configuration of service packs and necessary software/modules.
• Experienced in Axway products: GI, CFT, Map Designer, B2Bi.
• Knowledge of EDI messaging standards: EDIFACT, X12, XML, IDOC, and experience creating maps (e.g., IDOC → EDIFACT).
• End-to-end flow configuration in B2Bi (Business to Business Integration).
• Hands-on with EDI standards including EDIFACT (ORDERS, ORDERSP, DESADV, DELFOR, INVOIC) and ANSI X12.
• Management, analysis, development, testing, and support of EDI and data exchange solutions with internal and external trading partners.
• Troubleshooting and correcting program errors and defects.
• Data mapping and transformation using SQL, X12, XML, EDIFACT.
• Implementing and maintaining customer and supplier EDI/XML trading partner integrations, from mapping/translators to ERP setup.
• Application integration via AS2, HTTP, HTTPS, FTP, including trading partner setup.
• Strong skills in systems analysis, problem-solving, troubleshooting, and requirements gathering.
• Knowledge of service management and incident management processes.
• Active participation in team meetings, production issue analysis, and knowledge transfer sessions for new team members.

Projects

Cardinal Healthcare

• Supported mission-critical services enabling pharmacies, hospitals, and ambulatory care sites to focus on patient care while reducing costs and improving efficiency.
• Responsibilities included setting up routes between community and partners using Axway GI, CFT, and Composer, ensuring 24x7 service availability.

Moët Hennessy – Development

• Part of Enterprise Application Integration (EAI) and Business-to-Business (B2B) projects for LVMH.
• Responsibilities included development, testing, deployment, and post-production support for EDI implementations.

Technology Stack Used:
Gateway Interchange (GI), CFT, Mapping Services, B2Bi, Shell Scripting, Linux (RHEL 6.0)

• Responsible for maintenance and support of billing and contracting applications for Vodafone.
• Monitoring ticket queues, including tickets generated from automated alarms.
• Performing day-to-day operations, administration, and maintenance activities to ensure application stability.
• Managing application startup/checklist tasks, log files, queues, and transaction monitoring, taking corrective action or escalating as needed.
• Developed and automated logs monitoring shell scripts for efficient daily server/log monitoring.
• Experience in analyzing and reviewing business and functional requirements with stakeholders and coordinating with development teams.
• Enhanced existing Unix scripts to improve performance and operational efficiency.
• Handling change requests, performing release and deployment activities, and ensuring compliance with client requirements.
• Resolving production issues within SLA, performing root cause analysis, troubleshooting, and coordinating with relevant teams.
• Participating in high-severity issue calls, coordinating with multiple teams to identify and resolve critical issues.
• Writing Linux scripts to standardize support environments and automate manual tasks, including modifying existing shell scripts and SQL queries.
• Performing application health checks and ensuring proper logging/documentation of issues in knowledge management portals.
• Providing 24x7 production support, ensuring mission-critical services remain available to clients.

Project: E-Commerce Platform Services

• Part of the team responsible for billing services for an e-commerce platform, ensuring 24x7 availability of mission-critical services that directly impact business transactions.
• Responsibilities included monitoring, troubleshooting, scripting, and coordinating incident resolution across teams.

Technology Stack Used:
Linux (RHEL 6.0), BMC Remedy, Package Management (RPM, YUM)

• Ensured maintenance of systems and networks to enable smooth conduct of IT classes and training sessions.
• Writing and executing SQL queries for data extraction and analysis.
• Managed Encore Server, including backups, replication, and database administration for 500+ students enrolled in various IT courses.
• Executed scripts on servers and performed database dumps for maintenance and reporting.
• Functioned as Centre-in-Charge, accountable for the day-to-day operations of the IT Training Centre at the Vocational Training Institute, Chumey, Bhumthang, as part of the “Chiphen Rigpel Project”.
• Led a team of 5 members, scheduling batches and allocating tasks based on individual KRAs.
• Conducted IT training sessions and examinations across various modules for students.
• Provided training on Microsoft Office (Word, Excel, PowerPoint) and C programming, enhancing students’ technical and programming skills.

Project: Chiphen Rigpel Project (Bhutan Government, 1+ Year)

• An Indo-Bhutan friendship project aimed at conducting IT training sessions across Bhutan.
• Role involved supporting production applications on Linux servers, including UNIX shell scripting, SQL queries, package installation, network management, and hardware support.
• Ensured smooth operations of IT infrastructure, enabling effective training delivery to students in IT, Microsoft Office, and programming.

Technology Stack Used:
Linux, C, UNIX shell scripting, Microsoft Office, Hardware & Networking (Windows XP)