Kuanwai Chin
Cheras
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Operations Assistant
KWE-KINTETSU WROLD EXPRESS (S) PTE.LTD.
07.2022 - Current
- Coordinated daily operations and streamlined workflow processes for efficiency.
- Managed inventory levels and tracked supplies using inventory management systems.
- Assisted in scheduling meetings and maintaining office calendars for staff.
- Collaborated with team members to resolve operational issues promptly.
- Organized and filed important company documents, spreadsheets and reports.
- Trained new staff members on company policies related to operations management.
- Provided timely and accurate responses to customer inquiries via phone and email.
- Supported project management tasks by organizing documentation and reports.
Room Division Supervisor
Avante Hotel
Petaling Jaya
11.2021 - 06.2022
- Pioneer employee of new 4 stars hotel
- Assisted the house keeping executive in room snagging and prepare room check-list.
- Inspect and co-ordinate with the construction team for the final touch up of the hotel rooms, lift lobbies and corridors before grand opening of the hotel.
- Create database for new implemented IDB software.
- Tasked to manage a team of 10 room attendants and its 150 rooms.
- Train new room attendants on cleaning procedures, paying attention to details, ensure all rooms and public areas are clean and tidy.
- Schedule shifts, work assignment and replacement in case of absence.
- Inspect work performed to ensure that it meets specifications and established standard.
- Motivate team members and resolve any issue that occur on the job.
- Investigate complaints about service and take correction action.
- Ensure the guest room status is communicated to the front desk in a timely and efficient manner.
- Oversee the set-up for birthday/ anniversary celebration parties or others events conducted in the guest rooms. Ensure high level of customer services is consistently maintained and exceed guest's expectation.
Quality Control Officer
Everglass Facade Technology Sdn Bhd
Semenyih
07.2020 - 10.2021
- Perform other stock-related duties, including returning, packing, pricing, and labelling supplies.
- Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.
- Monitor and take inventory on regular basis to compile orders based on par levels or needs.
- Performing various cleaning duties in instances of staff shortages.
- Ensure standards for quality, customer service and health and safety are met.
Room Division Supervisor
First World Hotel & Resort Sdn Bhd
Pahang
11.2018 - 06.2020
- Assigned to the housekeeping department to lead a team of 18 room attendants.
- Delegated daily task to room attendants and inspecting their work to ensure the prescribed standard of cleanliness are met.
- Reported and followed up on maintenance defect issues.
- Maintain positive control of all hotel supplies or housekeeping equipment, minimizing theft and misuse.
- Responsible for inventory control items in guest rooms. Replace or repair as needed.
- Collaborate with front desk to respond promptly to guest requests and promote positive experience.
Travel consultant- Intern
Chan's World Leisurelink Sdn Bhd
Kuala Lumpur
06.2018 - 11.2018
- Determining client's needs and suggesting suitable travel packages.
- Organizing travels from beginning to end, including tickets, accommodation, ground transportation and VISA application.
- Supplying clients with pertinent information and useful travel/ holiday materials.
- Participate in travel fair and road show.
- Adhere to company standard in delivering customer service including professional telephone etiquette.
Summer Job
Vivo Smart Phone
03.2016 - 06.2016
- Demonstrating the features of new smart phones to potential customers.
- Answering any questions potential customer might have about a product.
- Staying up to date with product features.
- Recording transaction and processing customer's payment.
Education
DIPLOMA IN HOTEL & TOURISM MANAGEMENT -
Reliance College
Kuala LumpurSijil Pelajaran Malaysia (O'level) -
Sekolah Seri Suria
Penilaian Menengah Rendah (N'level) -
Sekolah Menengah Kebangsaan Seri Indah
Skills
- Computer Skill
- Communication
- Team work
- Time Management
- Flexibility
- Problem Solving
- Multitasking
- Quickly Learn new concepts
- Work well under pressure
- Cost Reduction strategies
- Quality assurance and control
- Active Learnings
- Budgeting
Hobbies and Interests
- Swimming
- Cycling
- Jogging
- Travelling
Personal Information
- Date of Birth: 01/28/98
- Gender: Male
Languages
- Cantonese
- English
- Malay
- Mandarin
- Cantonese
- English
- Malay
Languages
English
Intermediate
B1
Chinese (Mandarin)
Upper Intermediate
B2
Chinese (Cantonese)
Upper Intermediate
B2
Malay
Intermediate
B1
Timeline
Operations Assistant
KWE-KINTETSU WROLD EXPRESS (S) PTE.LTD.
07.2022 - Current
Room Division Supervisor
Avante Hotel
11.2021 - 06.2022
Quality Control Officer
Everglass Facade Technology Sdn Bhd
07.2020 - 10.2021
Room Division Supervisor
First World Hotel & Resort Sdn Bhd
11.2018 - 06.2020
Travel consultant- Intern
Chan's World Leisurelink Sdn Bhd
06.2018 - 11.2018
Summer Job
Vivo Smart Phone
03.2016 - 06.2016
DIPLOMA IN HOTEL & TOURISM MANAGEMENT -
Reliance College
Sijil Pelajaran Malaysia (O'level) -
Sekolah Seri Suria
Penilaian Menengah Rendah (N'level) -
Sekolah Menengah Kebangsaan Seri Indah