CHIE YANG KUAN
Summary
Professional support analyst with strong background in financial and telecommunication environment troubleshooting. Consistently ensures seamless operations through effective problem-solving and communication. Highly adaptable team player focused on delivering impactful results and fostering collaboration. Proficient in diagnosing technical issues, managing support tickets, and providing user training. Reliable and flexible in responding to evolving challenges.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Junior Market Data Support Analyst
Parameta Solutions Pte Ltd
12.2021 - Current
- Ensure accurate and timely real-time data delivery.
- Implementing monitoring tools to detect data issues.
- Collaborating closely with internal teams and business units to support market data needs.
- Integrate, normalize, and distribute market data from various internal financial trading systems and third-party providers.
- Optimize data processing pipelines to ensure low-latency and high-throughput performance.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Project Assistant Manager
IP-Tribe Pte Ltd
05.2020 - 12.2021
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Researched and analyzed data to support project-related decisions.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Provided technical support to project stakeholders to help meet project objectives.
Senior System Engineer
IP-Tribe Pte Ltd
05.2019 - 05.2020
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
System Engineer
IP-Tribe Pte Ltd
05.2014 - 05.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Knowledge transfer of each project to the support team members.
Education
Master's Degree - Engineering, Computer Science
National Tsing Hua University
06.2013
Bachelor's Degree - Engineering, Electrical Engineering
National Chi Nan University
06.2011
Skills
RMDS/Refinitiv/LSEG Market data distribution
Linux (Redhat) with Bash & Perl script / Power shell script / Python script
Java / Android coding
Splunk / Nagios
undefinedCertification
AWS Certified Solutions Architect – Associate (Issued Mar 2020).
Accomplishments
- Collaborated and deployed new solutions with different teams in the development of real-time market data.
- Achieved system stability by introducing new software for real-time market data delivery tasks.
- Managed and completed GSMA RCS accreditation operator network certification.
- Deployed and maintained parental control for network service provider which handle thousands of user traffic.
- Deployed and Integrated Mission Critical Push to Talk (“MCPTT”) with IMS core network.
Timeline
Junior Market Data Support Analyst
Parameta Solutions Pte Ltd
12.2021 - Current
Project Assistant Manager
IP-Tribe Pte Ltd
05.2020 - 12.2021
Senior System Engineer
IP-Tribe Pte Ltd
05.2019 - 05.2020
System Engineer
IP-Tribe Pte Ltd
05.2014 - 05.2019
Bachelor's Degree - Engineering, Electrical Engineering
National Chi Nan University
Master's Degree - Engineering, Computer Science
National Tsing Hua University
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