Kuak Keian Meng
Summary
A dedicated and accomplished leader with a proven track record of driving organisational growth, fostering community development, and spearheading impactful social initiatives. Extensive experience in social work management, program development, and executive leadership. Committed to continuous learning and professional development.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Executive Director
Thye Hua Kwan Family Service Centre, Tanjong Pagar
06.2017 - Current
- O Collaborate with key leaders to address organisational issues
- O Provide executive direction for operations, strategies, compliance, and quality assurance
- O Manage staffing needs, maintain a positive work culture, and drive the mission
- O Ensure regulatory compliance
- Responsibilities: o Strategic Planning: Align strategic plans with the organisation’s mission and vision
- Set strategic directions and manage outcomes
- Community Needs Assessment Survey o Operations Planning: Execute the organisation’s mission and vision
- Plan and implement new programs based on service needs analysis
- Risk Management and Business Continuity Management
- Procurement Facilities management – cyclical maintenance and renovations o Human Resource and Finance Management: Recruit and develop competent staff
- Staff wellbeing and retention
- Streamline processes for efficiency and effectiveness
- Manage the annual operating budget
- Manage budget variance o Stakeholder Engagement: Network with government bodies and stakeholders for service excellence
- O Supervision and Training: Oversee staff supervision, development, and welfare
- O Reporting Functions: Prepare periodic reports for the Programme and Service Committee (PSC) Board of Management, and MSF
- Meeting KPIs
Mentor
08.2023 - Current
- Social Workers (SASW)
- To develop and nurture the next generation of social workers in the social service sector o To guide and inspire mid-careerist social workers, social work students and newly joined social workers
- Supervisor for Social Work Students Field Placement, SUSS & NUS
Executive Director
Other Family Service Centres, Thye Hua Kwan Family Service Centre
07.2023 - 03.2024
Executive Director
Tai He
01.2015 - 01.2023
- O To better equip Social Work students with knowledge and skills through field practice courses in the undergraduate curriculum
- Social Service Centres (Luo Gang District
Executive Director
Thye Hua Kwan Family Service Centre @ MacPherson
04.2012 - 05.2017
- Overseeing the operation of the Centre and aligning processes to funding agreement
- Provide regular report to CEO and Divisional Director on the KPIs met by the Centre
- Managing human resource requirement to meet the demands of services and programmes run by the Centre
- Providing supervision for staff
- Overseeing community projects: free meal centre, free western clinic & TCM clinic
- Implementing new programmes to meet the needs of the community.
Jiu Long Town
Guangzhou
07.2013 - 03.2017
- O Appointed in setting up and managing 2 Social Service Centres in Guangzhou
- China under Tai He Group in Zhen Long & Jiu Foh Towns
- Provided social service consultancy to local government and training & supervision to local social workers
- A joint Project under Sino-Singapore Guangzhou Knowledge
- City.
Executive Director
MacPherson Moral Family Service Centre
09.2011 - 03.2012
- Overseeing the operation of the Centre and aligning processes to funding agreement
- Provide regular report to CEO on the KPIs met by the Centre
- Managing human resource requirement to meet the demands of services and programmes run by the Centre
- Providing supervision for staff
- Overseeing community projects: free meal centre, free western clinic & TCM clinic
- Implementing new programmes to meet the community’s needs
- Stakeholders’ engagement
- Process of transformation from Moral FSC to THK FSC.
Assistant Director
MacPherson Moral Family Service Centre
01.2010 - 08.2011
- Assisting the Executive Director in overseeing the operation of the FSC
- Overseeing the training and development of staff
- Providing supervision for staff
- Implementing processes in Centre to align to changes in guidelines given by the
- Ministry
- Casework management and counselling
- Conducted Group Work and Community Work
- Conducted Family Workshops for Mendaki’s parents (for both English and Malay groups).
Senior Social Worker
MacPherson Moral Family Service Centre
01.2008 - 12.2009
- Providing supervision for staff
- Implementing processes in Centre to align to changes in guidelines given by the
- Ministry
- Casework management and counselling
- Conducted Group Work and Community Work
- Conducted Parenting Workshops for CDAC’s parents (Mandarin group)
- Conducted Marital Workshops (Project Discovery and Project New Leaf) for Syariah
- Court’s Clients (for both English and Malay groups)
- Conducted Financial Literacy Workshops for South-East CDC Clients (English groups).
Assistant Senior Social Worker
MacPherson Moral Family Service Centre
01.2006 - 12.2007
- Providing supervision for staff
- Casework management and counselling
- Conducted Group Work and Community Work
Social Worker
MacPherson Moral Family Service Centre
05.2003 - 12.2005
- Casework management and counselling
- Conducted Group Work and Community Work
- Administered School Pocket Money Fund.
Social Worker
Handicaps Welfare Association, HWA
10.2000 - 04.2003
- O Casework management and counselling o Membership administration o Support in fundraising programmes o Budgeting o Secretariat in Welfare Committee o Needs assessment survey o Community development programmes
Education
in Social Work - undefined
Psychological First Aid - undefined
Mental Health Academy
Certificate in Mental Wellness Coaching, Aventis Learning Group, Issued - undefined
Clinical Applications of - undefined
Mental Health Academy, Institute for Adult Learning Singapore
MBA - International
Business Management Institute (IBMI)
and Adult Education - undefined
Singapore University of Social Sciences (SUSS)
10.2022 - 05.2023
Basic First Aid + AED Provider - undefined
Singapore Red Cross Academy
Graduate Certificate - undefined
SkillsFuture Singapore Agency
Certificate in High Performing Charities - undefined
Singapore University of Social Sciences
(SUSS
Bachelor of Social Work - Management
Monash University
Specialist Diploma - Leadership and People Management
Certificate in Supervision Training for Social Workers, Family Resource & Training Centre - undefined
Honours - undefined
Northern University of Malaysia (Universiti Utara Malaysia)
WSQ Advance Certificate in Learning and Performance (ACLP) - undefined
Skills
Organisational Leadershipundefined
Affiliations
- Ordinary Member, Singapore Association of Social Workers (SASW), Expires Mar 2025
- Life Member, Malaysia Association of Social Workers (MASW), Issued Jun 2017
- Life Member, Malaysian Economic Association (MEA), Issued Jul 2010
- Adult Education Network (AEN) Membership, Institute for Adult Learning Singapore, Issued Oct 2022, Expires Oct 2024
- Individual Friend Membership, International Federation of Social Workers, Issued Jun 2022, Expires Jun 2025
Additional Information
- Awards: Professional and Leadership Development Training (MSF, NCSS), , 2008 20-Year Long Service Award (THKMC), 2023 10-Year Community Long Service Award (People’s Association), 2023 Publication: Researching Social Issues in Singapore – Contributions from The Professional and Leadership Development Scheme for Social Workers in the Social Service Sector Volume 1, July 2009
Timeline
Mentor
08.2023 - Current
Executive Director
Other Family Service Centres, Thye Hua Kwan Family Service Centre
07.2023 - 03.2024
and Adult Education - undefined
Singapore University of Social Sciences (SUSS)
10.2022 - 05.2023
Executive Director
Thye Hua Kwan Family Service Centre, Tanjong Pagar
06.2017 - Current
Executive Director
Tai He
01.2015 - 01.2023
Jiu Long Town
07.2013 - 03.2017
Executive Director
Thye Hua Kwan Family Service Centre @ MacPherson
04.2012 - 05.2017
Executive Director
MacPherson Moral Family Service Centre
09.2011 - 03.2012
Assistant Director
MacPherson Moral Family Service Centre
01.2010 - 08.2011
Senior Social Worker
MacPherson Moral Family Service Centre
01.2008 - 12.2009
Assistant Senior Social Worker
MacPherson Moral Family Service Centre
01.2006 - 12.2007
Social Worker
MacPherson Moral Family Service Centre
05.2003 - 12.2005
Social Worker
Handicaps Welfare Association, HWA
10.2000 - 04.2003
in Social Work - undefined
Psychological First Aid - undefined
Mental Health Academy
Certificate in Mental Wellness Coaching, Aventis Learning Group, Issued - undefined
Clinical Applications of - undefined
Mental Health Academy, Institute for Adult Learning Singapore
MBA - International
Business Management Institute (IBMI)
Basic First Aid + AED Provider - undefined
Singapore Red Cross Academy
Graduate Certificate - undefined
SkillsFuture Singapore Agency
Certificate in High Performing Charities - undefined
Singapore University of Social Sciences
(SUSS
Bachelor of Social Work - Management
Monash University
Specialist Diploma - Leadership and People Management
Certificate in Supervision Training for Social Workers, Family Resource & Training Centre - undefined
Honours - undefined
Northern University of Malaysia (Universiti Utara Malaysia)
WSQ Advance Certificate in Learning and Performance (ACLP) - undefined
Similar Profiles
Jasmine KhongJasmine Khong
Therapy Assistant at Thye Hua Kwan Senior Care CentreTherapy Assistant at Thye Hua Kwan Senior Care Centre
NUR WAHIDANUR WAHIDA
Senior Enrolled Nurse at Thye Hua Kwan Moral CharitiesSenior Enrolled Nurse at Thye Hua Kwan Moral Charities
Vasuki SubramaniamVasuki Subramaniam
HR Manager at Thye Hua Kwan Moral CharitiesHR Manager at Thye Hua Kwan Moral Charities
Liz McCauleyLiz McCauley
Executive Director at Cape Coral Animal Shelter & Veterinary ClinicExecutive Director at Cape Coral Animal Shelter & Veterinary Clinic
LEIGH CARLSON HERNANDEZLEIGH CARLSON HERNANDEZ
Executive Director at Great ExpectationsExecutive Director at Great Expectations