Krystabella Tan
Summary
Dedicated and accomplished administrative professional with a proven track record in overseeing operations, managing teams, and providing exceptional support in dynamic work environments. Adept at initiating and establishing successful childcare centers, overseeing day-to-day operations in construction and engineering, and coordinating logistics and courier services. Excels in project management, client relations, and system implementation. Possesses strong leadership, communication, and organizational skills.
Overview
16
16
years of professional experience
Work History
SENIOR ADMIN
M.Y WORLD PRESCHOOL
09.2020 - Current
- Successfully initiated and established a childcare centre, leading to a thriving facility with 273 students
- Managed ECDA portal's waitlist, facilitating potential enrolment
- Assisted in school tours, ensuring accurate information dissemination to parents
- Oversaw enrolment, withdrawal, and transfer processes, meeting KPIs and maintaining full capacity
- Managed enrolment in the ECDA CMS system and facilitated subsidy applications
- Contributed to the importation of the old system to a new one, providing insights for continual improvements
- Generated purchase orders, handled monthly fee invoicing, and submitted giro batching for fee collection
- Completed licensing audits, subsidy audits, and SPARK certification
- Trained new admins, managed front desk responsibilities, and collaborated with various stakeholders.
- Upheld high standards of professionalism under pressure, serving as a role model for junior admins throughout the organization. Currently assigned as the admin mentor for my cluster.
OFFICE MANAGER
DCLA CONSTRUCTION & ENGINEERING PTE LTD
09.2017 - 08.2020
- Successfully oversaw day-to-day operations of multiple construction projects
- Communicated effectively with site and project managers to address issues and find suitable solutions
- Managed procurement and inventory, including purchase orders and inventory of PPE
- Administered work permit processes for foreign workers and facilitated training courses
- Ensured compliance with regulatory systems (WPOL, EPOL, BCA, ONE-STOP)
- Managed HR functions, including payroll calculations, HR letters, and PMET courses
- Handled financial management, including petty cash claims, project claims, and company events
- Organized administrative duties, including GST filing, IR8A/AIS, and travel arrangements.
Senior Office Administrator
Chan & Company
01.2010 - 01.2016
- Oversee daily job operations and coordinates drivers and riders
- Operations Oversight and Coordination: Successfully managed and coordinated daily job operations for drivers and riders
- Led a team of two coordinators handling a range of tasks, including bank and finance-related deliveries, medical services, legal documents, bank drafts, contracts, and more
- Business Development and Client Retention: Spearheaded new business development initiatives and played a key role in client retention
- Improved office operations by automating client correspondence, record tracking and data communications.
- Initiated and established a parcel delivery department for online sales, contributing to expanded service offerings
- System Implementation: Implemented a courier system with the assistance of PIC claims, streamlining operations and improving efficiency
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Implemented an electronic filing system, reducing paper waste and making documents easily retrievable.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Adhoc Responsibilities: Undertook adhoc outdoor tasks as required, showcasing flexibility and dedication.
ADMIN ASSISTANT
STAR PEST CONTROL PTE LTD
02.2008 - 08.2009
- Support admin duties of various teams
- Receive and advice treatment methods through phone calls
- Provide quotation for pest control works
- Prepare invoices for collection of payment.
Education
Skills
- Strong interpersonal & communication skills
- Proficient in MS Word, Excel, Powerpoint, Publisher
- Able to work as a team
- Meticulous and neat
- Works well under pressure
- Task Prioritization
- Multitasking
- Interpersonal Skills
- Customer Service
- Time Management
- Critical Thinking
- Problem Solving
- Attention to Detail
- Adaptability
Timeline
SENIOR ADMIN
M.Y WORLD PRESCHOOL
09.2020 - Current
OFFICE MANAGER
DCLA CONSTRUCTION & ENGINEERING PTE LTD
09.2017 - 08.2020
Senior Office Administrator
Chan & Company
01.2010 - 01.2016
ADMIN ASSISTANT
STAR PEST CONTROL PTE LTD
02.2008 - 08.2009
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