KRIYA PILLAY

• Trusted advisor to C-suite. Led complex, cross-functional digital and organizational transformation programs.
• Developed data-driven post-merger capability. Hired and developed new PMI team and developed cross-functional team capability (~18 team members). Led pre- and post-merger strategy and integration for regional acquisitions, with multi-million dollar program budgets.
• Led successful carveout of Indonesia business, together with 2 additional regional restructuring initiatives resulting in ~17% reduction in fixed cost base and simplification of business focus.
• Led implementation and change management of new HRIS (Workday), with 96% user adoption within the first two weeks. Resulted in unification of platforms, ~10% reduction in time-to-hire and improved employee experience.

• Independent consultant - led a 70+ person program team through a post-merger integration at a leading Life Insurer.
• Trusted advisor to CEO and Exco.
• Guided cross-functional workstreams in the creation of pre-close, Day 1 and 100 Day planning and execution.
• Established Integration Management Office and implemented new governance standards for the program.
• Anticipated and advised on key program risks, including customer experience, data migration and unwanted employee attrition.

• Strategic advisor to C-level. Developed growth strategy, initiated internal innovation program, and originated strategic partnerships. Led pre- and post-merger integration change across Asia Pacific following the Starwood acquisition (largest hotel industry acquisition to date).
• Strategic Growth & Corporate Development - Initiated internal incubator program. Staffed and led cross-functional teams to source and evaluate levers of exponential revenue growth. Developed executive governance structure and processes. Developed strategic partnerships with VCs and accelerator programs. Led strategic projects to unlock new revenue streams. Resulted in USD70m in potential value creation
• Post-Merger Integration - Developed and implemented new Business Change framework and hired new team s to deliver against aggressive timelines. Coached C-level executives on navigating pre- and post-merger integration change. Created and deployed a change network and innovative communication/project management tools to keep 150K employees in 21+ countries and 700+ hotels engaged through a complex, multi-year integration. Successfully achieved financial synergies and obtained employee satisfaction average of +80% YoY across all affected countries in Asia Pacific.
• Strategic Planning - Evolved strategic planning processes in Asia Pacific. Created processes for closer alignment between strategy, execution metrics and incentives across corporate functions. Facilitated regular senior leadership strategic planning meetings to evaluate and adjust long range business plans. Resulted in decreased planning duration and cohesive cross-functional goal alignment across the region
• Diversity & Inclusion Programs - Developed goals and initiatives for female employee career development. Established new corporate social responsibility partner, Asian University for Women (AUW) in Bangladesh. Engaged 50+ internal mentors for AUW students and placed 13 graduates in internship positions at Marriott Asia Pacific offices and hotels

• Business Transformation specialist with solid expertise in technology, human capital, and operating model programs. Deep experience across multiple industries including Financial Services, Consumer Goods, Telco and Mining. Consistent track record of building senior client relationships and developing cross-functional team capability. High proficiency in Prince 2 and PROSCI methodology.

Select Consulting Experience:

• Post-merger integration – Multinational Insurance Company (Hong Kong) Regional Change Management Lead. Advised senior client stakeholders on integration of claims and underwriting functions following an acquisition. Led project team (consultants and client members) to implement new process and system change
• Technology Transformation - Multinational Telco (Hong Kong) Regional Change Management Lead. Developed and executed change management, communication and stakeholder engagement plans in support of a technology transformation. Led team of consultants from impact analyses through to design and implementation of changes, utilizing ADKAR and Accenture Change Management methodology.
• Tech Platform Implementation - Leading South African Retail Bank (Johannesburg) Regional Change Management Lead. Developed and executed change management and training plans in support of a new Securities & Collateral management platform. Led a team of consultants from end-to-end analyses through to execution. Coached business leaders on adoption and sustaining the changes. Produced and implemented employee engagement plans including country-wide roadshows and focus groups to obtain direct feedback.

• Process Improvement specialist. Formed and led internal project teams and deployed Six Sigma methodology to implement and monitor improvement measures.