KRISTIN GLORIA RAYMOND
Summary
Dynamic security professional with a proven track record at Resort World Sentosa, adept in video monitoring and exceptional in crowd management. Excelled in fostering inter-departmental collaborations for emergency planning and enhancing safety protocols. Demonstrated leadership in training and incident reporting, significantly improving operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Casino Security Officer
Resort World Sentosa
01.2022 - Current
- Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
- Collaborated with other departments to develop comprehensive emergency response plans for various types of incidents, such as natural disasters or active shooter situations.
- Conducted thorough background checks on potential employees, ensuring that all new hires met established standards for integrity and reliability.
- Maintained a safe environment for patrons and staff by promptly addressing any conflicts or disturbances that arose during daily operations.
Protection Officer
Certis Cisco
02.2019 - 01.2022
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
ADMIN ASISSTANCE
BHPETROL SIMPANG
06.2018 - 01.2019
- Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
- Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
Clerk
NG CHENG TEOW SDN BHD
10.2017 - 06.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
ADMIN CLERK
GAS TAIPING MAJU
11.2014 - 09.2017
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Bachelor of Education - Teaching English As A Second Language
UNITAR INTERNATIONAL UNIVERSITY
MALAYSIA12-2027
FOUNDATION IN ARTS AND UNIVERSITY - Humanities
UNITAR INTERNATIONAL UNIVERSITY
MALAYSIA09-2024
No Degree - Secondary School
SEKOLAH MENENGAH SIMPANG
MALAYSIA12-2012
No Degree - Primary School Education
Sekolah Kebangsaan Simpang
Malaysia01-2007
Skills
- Video monitoring
- Crowd management
- Physical fitness
- Incident reporting
- Microsoft power point
- Microsoft word
- Microsoft word
- Canva
Additional Information
Language Proficiency
English 8/10
Malay 10/10
Tamil 5/10
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Timeline
Casino Security Officer
Resort World Sentosa
01.2022 - Current
Protection Officer
Certis Cisco
02.2019 - 01.2022
ADMIN ASISSTANCE
BHPETROL SIMPANG
06.2018 - 01.2019
Clerk
NG CHENG TEOW SDN BHD
10.2017 - 06.2018
ADMIN CLERK
GAS TAIPING MAJU
11.2014 - 09.2017
Bachelor of Education - Teaching English As A Second Language
UNITAR INTERNATIONAL UNIVERSITY
FOUNDATION IN ARTS AND UNIVERSITY - Humanities
UNITAR INTERNATIONAL UNIVERSITY
No Degree - Secondary School
SEKOLAH MENENGAH SIMPANG
No Degree - Primary School Education
Sekolah Kebangsaan Simpang
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