KRISTINE ANNE DE GUZMAN
Sales Coach
Pasig City
Summary
Results-driven professional with experience in sales coaching and reporting analysis, seeking to leverage a dual background to drive strategic improvements and operational excellence. Adept at developing and delivering impactful sales training programs, optimizing workflows, and utilizing data-driven insights to enhance sales performance and productivity. Committed to fostering high-performing teams, implementing effective sales strategies, and delivering actionable reports that support decision-making and business growth. Eager to contribute expertise in sales performance management and process optimization to achieve organizational goals and exceed expectations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader Sales Account
Probe CX Philippines Inc
6 2023 - Current
- The Sales Coach is responsible for developing and implementing sales training programs to enhance the performance of sales teams in the cruise industry
- This role involves coaching sales representatives, optimizing sales processes, and driving strategies to meet and exceed sales targets
- Sales Coach will work closely with sales leadership to identify areas for improvement, provide actionable feedback, and ensure that sales strategies align with company goals.
Workflow Analyst
Probe CX Philippines Inc
11.2017 - 06.2023
- The Workflow Analyst is responsible for analyzing, designing, and optimizing operational reports to enhance visibility into sales data and productivity
- This role involves developing detailed reports that support operational needs, providing insights into sales performance, and identifying opportunities for improving overall productivity.
P&O Reservation, Special Services & Winback
Stellar Philippines
12.2014 - 11.2017
Volume Licensing Top Performer for Quality Agent/QA
Arvato Berstelmann
03.2013 - 10.2014
Sales Representative
Acquire Asia Pacific
Customer Service Representative
Convergys Philippines
Student Assistant
Sofitel Philippine Plaza Training Department
Education
Bachelor of Science in Hotel and Restaurant Management -
St. Paul University Quezon City
01.2007 - 04.2011
Skills
Proven track record of achieving sales targets and improving sales performance
Ability to analyze sales data and provide actionable insights
Familiarity with data analysis and performance measurement techniques
Proficiency in using business intelligence tools and software (eg, Excel, CRM systems)
Accomplishments
- Stellar Philippines Overall Top Performer 3rd & 4th Quarter 2015
- Arvato Berstelmann Top Performer for Quality August 2013
- Arvato Berstelmann Top Performer for Quality November 2013
- Arvato Berstelmann Top Agent for Wave 2 March-December 2013
References
Available upon request.
Timeline
Workflow Analyst
Probe CX Philippines Inc
11.2017 - 06.2023
P&O Reservation, Special Services & Winback
Stellar Philippines
12.2014 - 11.2017
Volume Licensing Top Performer for Quality Agent/QA
Arvato Berstelmann
03.2013 - 10.2014
Bachelor of Science in Hotel and Restaurant Management -
St. Paul University Quezon City
01.2007 - 04.2011
Team Leader Sales Account
Probe CX Philippines Inc
6 2023 - Current
Sales Representative
Acquire Asia Pacific
Customer Service Representative
Convergys Philippines
Student Assistant
Sofitel Philippine Plaza Training Department
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