Kristal Serrano
Summary
Over 10 years of diverse experience in the field of information technology with the emphasis on Software Quality Assurance. A motivated self-starter with exceptional Analysis, Problem Solving, Communication and Interpersonal skills. Proficient in domains like Finance, Banking, Insurance, and Ecommerce. Extensive Experience in Testing Client/Server, Mobile and Web Based applications.
Overview
11
11
years of professional experience
Work History
Senior Software Quality Assurance Engineer
ShopBack | Ecommerce Enablers Pte. Ltd.
03.2021 - 03.2023
- Working with Singapore Development team in the implementation of ShopBack’s Merchant solution for quality assurance work
- Representing QA and managing flow of communication in and out of the Merchant Solution products
- Collaborate with engineers to improve service quality and delivery velocity
- Document testing procedures for engineers and future testing use
- Keep test cases updated with current requirements
- Identify bugs in new and existing code, determine root causes, and suggest possible bug fixes
- Produce and support work estimations
- Publish and promote visibility of test results to project stakeholders
Lead Software Quality Assurance Engineer
Zalora Southeast Asia Pte. Ltd.
06.2016 - 02.2021
- Working with both Singapore, Malaysia and Vietnam Development team in the implementation of ecommerce industry related mobile application (Zalora) for quality assurance work
- Representing QA and managing flow of communication in and out of feature Squad: Purchase and Post Purchase, Revenue
- Collaborate and communicate with different teams across different regions in documenting test plans and test cases based on Agile User Stories, supplemental functional requirements and direct interaction with project stakeholders and with direction from Manager
- Support accurate requirements definition by documenting errors and recommend improvements or resolution and validate that requirements are met
- Produce and support work estimations
Software Quality Assurance Executive
Ebix Singapore Pte. Ltd.
07.2014 - 06.2016
- Working with both Singapore QA team and India Development team in the implementation of Insurance industry related Software projects assigned for quality assurance work
- Participate in Business requirements gathering and gap analysis for projects assigned
- Liaising with clients on test results and follow up with clients on all testing requirements and clarifications
- Provide helpdesk support covers both projects being implemented and systems under maintenance support
- Participate in regular project status meeting and provide test result status updates on projects assigned
- Provide high level technical support, while ensuring high customer satisfaction levels through prompt communication, response and solution to their problems.
- Identifying defects as well as inconsistencies in software program, functions, outputs, online screens and content.
- Accomplish user manuals for different Web Application Projects/websites done and maintained by the company
Software Quality Assurance Engineer
Triquesta Pte. Ltd.
05.2013 - 06.2014
- Analyze business and system requirements for Banking industry related Software projects specifically in Risk and collateral Management.
- Work with Business Analysts on creating business requirements and to identify the appropriate data for testing, and prepare the data for the test cases
- Perform testing activities which include test planning, preparation of the test environment, test execution, recording of test results, conducting of test reviews, logging of and following up on defects
- Perform regular project status reporting to project team
- Monitor project performance after implementation to prevent reoccurrence of operating problems and ensure efficiency of operation
- Assess and revise test sequence and scope based upon test results and/or changes in product design
Software Quality Assurance Tester
Zeniark Philippines Consulting Corporation
05.2012 - 11.2012
- Evaluates and tests websites according to user & functional requirements
- Defect tracking and documenting bugs and other issues in a clear, concise and organized manner
- Monitor, manage and coordinate with the Developer and Project Manager on the latest test updates and suggest improvements on the project.
- Monitor and documentation of page ranking for different Web Application Projects/websites done and maintained by the company
- Accomplish user manuals for different Web Application Projects/websites done and maintained by the company if required by client
- Documentation of Meta Data report for different Web Application Projects/websites done and maintained by the company
- For SEO: Hidden pages content writing, Client’s blog & review content writing
- Proof reading of different kinds of documents/documentation
Education
Bachelor of Science - Information Technology
Angeles University Foundation
Mc Arthur Highway, Angeles City, Philippines 04.2012
Skills
- Requirements Analysis
- Manual Testing
- Mobile Testing
- Regression Testing
- Test Documentation, Defect tracking
- Agile, Software Development Life Cycle
- TestRail, Jira, Confluence
- GitHub, Postman
- TablePlus, MongoDB compass
Timeline
Senior Software Quality Assurance Engineer
ShopBack | Ecommerce Enablers Pte. Ltd.
03.2021 - 03.2023
Lead Software Quality Assurance Engineer
Zalora Southeast Asia Pte. Ltd.
06.2016 - 02.2021
Software Quality Assurance Executive
Ebix Singapore Pte. Ltd.
07.2014 - 06.2016
Software Quality Assurance Engineer
Triquesta Pte. Ltd.
05.2013 - 06.2014
Software Quality Assurance Tester
Zeniark Philippines Consulting Corporation
05.2012 - 11.2012
Bachelor of Science - Information Technology
Angeles University Foundation
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