Krishnaveni Yelamaran
Taiping
Summary
Highly self-motivated with a solid work ethic and multitasking abilities. In the previous role, the ability to make customers comfortable and relaxed allowed for 98% customer service survey results and had 25% more sales than the average employer.
Overview
12
12
years of professional experience
Work History
Beauty Advisor
The Body Shop Pte Ltd
02.2024 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Hostess
InterContinental Singapore
Singapore, Singapore
09.2022 - 09.2023
- Meets arriving customers as they enter restaurant with cordial greeting
- Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests
- Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention
- Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant
- Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
Mail & Package Operations Coordinator
Marina Bay Sands Pte Ltd
Singapore, Singapore
09.2017 - 05.2021
- Responsible for incoming and outgoing mails and courier consignments, which includes processing, sorting, packing and delivering; taking inventory of storage goods and ordering of general office supplies and packing materials
- Must also ensure the proper management of the tracking software system
- To ensure that all outgoing mail has the proper postage
- To ensure that all packages/letters go out daily
- To ensure the smooth running of the Mail Package Center and its day-to-day operations
- Monitor and handle all courier mailings or shipping for all departments
- Generate posting and mailing expense reports
- Coordinate and work closely with runners on delivery schedules, provide support and identify solutions to resolve any problems
- Perform special assignments as required by superior or assistant manager
- Liaise with all departments and runners for urgent deliveries, monitor the flow and follow up if necessary
- To ensure proper filing of all shipping documents and their supporting documents
- Maintain the highest standard of service in order to provide customer satisfaction and the best possible customer experience
- Ensure that excellent service is provided to customer in a prompt, friendly and courteous manner
- Always listen to customers' feedback with due patience and diligence
- Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available
- Always strive to meet and exceed customers' expectations and satisfaction with prompt and reliable services
- Observe Department's Standard Operations Procedures
- To work towards the company mission and vision, to meet customer satisfaction and exceed expectation each time and every time for return patronage.
Assistant Service Attendant (Wolfgang Puck)
Marina Bay Sands Pte Ltd
Singapore, Singapore
09.2015 - 08.2017
- Provide friendly, excellent service to all guests
- Delivering food orders from the kitchen to customers' tables rapidly and accurately
- Communicating food orders to chefs, paying attention to priorities (e.g
- Food allergies)
- Completes side work as assigned
- Performs other duties as assigned.
Cashier
Cold Storage Novena Singapore
Singapore, Singapore
01.2015 - 06.2015
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Handle cashiering functions such as receiving cash/NETS/credit card/ etc payments
- Issuance of receipts via POS terminal
- Familiar with all different type of promotional code.
Sandwich Artist
Subway
Singapore, Singapore
05.2014 - 10.2014
- Exhibits a cheerful and helpful manner while greeting guests and preparing their orders
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Prepares food neatly, according to formula, and in a timely manner
- Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift
- Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway Operations Manual
- Maintains a professional appearance and grooming standards as outlined in the Subway Operations Manual.
Waitress Cum Cashier
Hotel Royal Newton Singapore
Singapore, Singapore
03.2012 - 01.2013
- Warmly greets and acknowledge guests upon arrival
- Provide customer service in the Food & Beverage environment
- Responsible for keeping the cafe dining area and food counters clean and tidy at all times
- Ensure adherence to the safety, sanitation and hygiene policies.
Education
WSQ Security Course -
NTUC Learning Hub
Diploma - Business Administration
Edusphere College Of Management And Technology
Singapore 08.2024
SPM -
Sekolah Menengah Kebangsaan Darul Ridwan
Taiping, Perak11.2010
Skills
- Interpersonal Communication Skills
- Friendly and Outgoing Attitude
- Customer Service Skills
- Multitasking Skills
- Excellent Communication Skills
Languages
English
Malay
Personal Information
- Date of Birth: 07/07/93
- Nationality: Malaysian
Timeline
Beauty Advisor
The Body Shop Pte Ltd
02.2024 - Current
Hostess
InterContinental Singapore
09.2022 - 09.2023
Mail & Package Operations Coordinator
Marina Bay Sands Pte Ltd
09.2017 - 05.2021
Assistant Service Attendant (Wolfgang Puck)
Marina Bay Sands Pte Ltd
09.2015 - 08.2017
Cashier
Cold Storage Novena Singapore
01.2015 - 06.2015
Sandwich Artist
Subway
05.2014 - 10.2014
Waitress Cum Cashier
Hotel Royal Newton Singapore
03.2012 - 01.2013
WSQ Security Course -
NTUC Learning Hub
Diploma - Business Administration
Edusphere College Of Management And Technology
SPM -
Sekolah Menengah Kebangsaan Darul Ridwan