

Dynamic Senior Manager with a proven track record at Freshworks, excelling in Product & Pricing Operations and cross-functional leadership. Spearheaded AI Copilot beta programs, enhancing operational stability and reducing post-launch defects. Expert in KPI tracking and fostering collaboration, driving successful SaaS monetization initiatives across diverse teams.
• Built and owned end-to-end Product Operations frameworks covering pricing, entitlements,
trials, migrations, billing readiness, and global launches.
• Designed and operationalized AI Copilot beta programs from private beta to public readiness,
ensuring safe customer exposure and operational stability.
• Established scalable Copilot trial governance with defined extension thresholds, PM approvals,
and CX/RevOps coordination.
• Acted as central Product Ops partner across Product, Engineering, RevOps, Billing, Finance,
and CX teams.
• Led private and public beta readiness for AI features including Copilot and Freddy AI Agent.
• Introduced pre-launch validation and readiness checklists reducing post-launch defects.
• Defined and enforced SoX-compliant governance for product and engineering changes impacting billing.
• Built executive dashboards tracking beta adoption, trial conversion risk, and operational KPIs.