Krishna Arjun

Linux System Engineer

Bank of America

- Current

Played a key role in building one of the largest Bank of America cloud infrastructures in India
Proficiently managed CRQs, Workorders, and Incident tickets, ensuring efficient resolution and minimal system downtime & expertly triaged and resolved trouble tickets for devices within the region
Efficiently create and manage virtual machines on VMware
Utilized VMware tools for virtual server provisioning, monitoring, and troubleshooting
Implementing SSL certificates (Using Venafi tool) and configuring iDRAC/ILO web servers to ensure secure communication
Managing User and Group configuration - Adding, Modifying & Removing
Automating diverse operational processes using Crontab scheduling & Bash scripting to optimize efficiency and productivity within organizational workflows
Analyze system and application performance using monitoring tools such as Nagios, Datadog, Zabbix & Grafana
Resolving package installation issues, dependency conflicts, and other RPM-related problems
Conducted in-depth troubleshooting and resolved linux server issues
RAID configurations for data redundancy and performance optimization, ensuring data integrity and availability
Scheduling and automating patch management processes for both Windows and Linux environments utilizing the MSPatch tool
Competent in hardware troubleshooting and maintenance to ensure smooth operation of IT infrastructure
Troubleshooting a wide range of technical issues, utilizing intermediate troubleshooting abilities to diagnose and resolve problems efficiently
Service requests: Tickets regarding changes in the infrastructure, Increase of memory, hard disk, Number of CPUs, and security issues.

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