Krishmila Madumali Pathmasiri
Singapore
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Lofty Peaks Bar and Apollo Food Village
04.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Welcome and greet the guests.
- Serve the food and beverages.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Guest Service Agent(Receptionist)
Amagi Area Hotel(Airport Transits Hotel Colombo)
10.2021 - 07.2023
Welcome and greet the guest
Handle the guest complains
Handle the guest requests
Reply and check the mails
Handle the telephone calls
Check in and check out the guests
evaluate the room allocation
Trainer receptionist
Golden Crown Hotel
01.2019 - 06.2019
Welcome and greet the guest
Check in And Check out the guest
Handle the guest complains
Handle the telephone calls
Check the mail and reply the mails
Collect the room payment and handle the guest accounts
Education
High School Diploma -
Baking Industry Training College
Singapore, , Singapore09.2024
Skills
- Problem solving
- Strong communication
- Inform guests about hotel room categories, room rate, package promotions and other hotel facilities
- Maximize room occupancy and use up selling techniques to promote hotel services and facilities
- Expert customer service
Profile
Krishmila Madumali Pathmasiri, +6593401584, Sri Lanka, krishmilamadumali890@gmail.com, Block 205 Petire Rd, Singapore, 670205, M0182869R, 12/05/97
References
- Front office Manager, MR. Hiranda, Amagi Area Hotel
- Front office Supervisor, MS. Binusha, Amagi Area Hotel
Languages
English
Advanced (C1)
German
Beginner (A1)
Chinese
Beginner (A1)
Timeline
Guest Service Representative
Lofty Peaks Bar and Apollo Food Village
04.2024 - Current
Guest Service Agent(Receptionist)
Amagi Area Hotel(Airport Transits Hotel Colombo)
10.2021 - 07.2023
Trainer receptionist
Golden Crown Hotel
01.2019 - 06.2019
High School Diploma -
Baking Industry Training College
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