Kris Ng
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Prudential Assurance Company Pte Ltd
03.2020 - 02.2024
- Manage the day to day email correspondence with customers and distributions
- Provide quality customer service through reviewing, assessing and providing the response in a timely manner
- Resolve feedback or issues raised by customers or sales representatives
- Provide reports and analyze emails to streamline and work with team lead to improve on the SLA and be involved in the email reduction initiatives
Sales Quality Analyst
Prudential Assurance Company Pte Ltd
11.2016 - 03.2020
- Manage outbound and inbound calls to clients to meet regulatory requirements with effective communication skills
- Manage the call date and completion of report according deadline required
- Manage internal stakeholders and attend to their query
Receptionist (Admission)
National University Singapore
02.2016 - 06.2016
- Handled enquiries and attended to walk in visitors and students
- Handle admission fee as well as admission related documents for submission
- Received incoming mail and sort accordingly to different departments
- Supported management by providing data related information and report
- TEMP
Barista
The Bakery Depot Pte Ltd
07.2014 - 01.2016
- Prepared beverage ordered by customers
- Ordering of supplies needed for operation
- Handled bill payment and housekeeping duties
- Serve beverage when needed and arranging of supplies according to FIFO
Education
Certificate 3 - patisserie
Australia College of Applied Education
Western Australia 01.2013
Diploma - pastry and baking
SHATEC Institutes
Singapore, Null, Singapore01.2011
Nitec - Building Services Technology
Institute of Technical Education
Singapore, Null, Singapore01.2005
GCE 'N' LEVEL -
PING YI SECONDARY SCHOOL
Singapore, Null, Singapore01.2004
Skills
- Microsoft Word
- Customer Relations
- Customer Service
- Good communication skills
- Accountability
- Customer service oriented
Timeline
Customer Service Specialist
Prudential Assurance Company Pte Ltd
03.2020 - 02.2024
Sales Quality Analyst
Prudential Assurance Company Pte Ltd
11.2016 - 03.2020
Receptionist (Admission)
National University Singapore
02.2016 - 06.2016
Barista
The Bakery Depot Pte Ltd
07.2014 - 01.2016
Certificate 3 - patisserie
Australia College of Applied Education
Diploma - pastry and baking
SHATEC Institutes
Nitec - Building Services Technology
Institute of Technical Education
GCE 'N' LEVEL -
PING YI SECONDARY SCHOOL
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