Wei Liang Lim
Sales Manager
Singapore
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
- Poised to contribute to team success and achieve positive results.
- Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Manager ( Trebor )
Millice
7 2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Technical Support Supervisor
Millice
06.2023 - Current
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
- Oversaw the creation of a comprehensive knowledge base, enabling faster access to solutions for common problems faced by customers.
- Reduced employee turnover by fostering a positive work environment focused on teamwork, open communication, and ongoing skill development.
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Streamlined the technical support process for improved response times and increased issue resolution rates.
- Established communication protocols within the team to promote collaboration and information sharing among colleagues.
- Collaborated with other departments for seamless integration of new products and services into existing support infrastructure.
- Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
- Mentored junior team members, providing guidance and support for their professional growth.
- Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
- Optimized workflow processes, leading to a more efficient use of resources and reduced wait times for customers.
Sales and Service Engineer
Millice
01.2021 - 06.2023
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
- Worked closely with factory to provide accurate estimates on project costs, ensuring transparent pricing structures for clients.
- Continuously improved technical expertise through ongoing education and professional development opportunities.
- Boosted sales revenue by building strong relationships with clients and providing tailored solutions to their needs.
- Conducted comprehensive training sessions for new hires, increasing overall team knowledge and performance.
- Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality standards.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Suggested ideas for product evolution and new product variants.
- Provided input for overall bookings forecasts for assigned accounts.
- Designed and delivered product training for clients.
Assistant Engineer
Millice
06.2019 - 01.2021
- Provided technical assistance to customer when needed.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
- Increased overall project safety by enforcing company policies and adhering to industry regulations.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Improved communication between team members by creating clear project documentation and updating progress reports regularly.
- Collaborated closely with clients to define requirements, address concerns, and provide updates on project status throughout each phase of work.
- Developed cost-effective solutions for engineering challenges while maintaining high-quality standards and meeting deadlines.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Participated in continuous improvement initiatives aimed at increasing efficiency within the department or organization.
- Created detailed reports on engineering activities and findings.
- Documented and developed engineering procedures and processes.
Field Service Technician
Millice
10.2018 - 06.2019
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Manufacturing Supervisor
JA Solar
05.2018 - 07.2018
- Identified problems and implemented effective solutions.
- Performed accident investigations.
- Read and interpreted schematics, technical documentation and production orders.
- Communicated job expectations and monitored employees.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Reduced machine downtime with proactive maintenance schedules.
- Facilitated staff training sessions, upgrading team skills and knowledge.
- Maintained proper inventory levels.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
- Optimized resource allocation to maximize output and efficiency.
- Coordinated with suppliers for timely procurement of raw materials, maintaining uninterrupted production flow.
- Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decisionmaking.
- Implemented safety protocols, significantly reducing workplace accidents.
- Ensured product quality through rigorous inspection processes and adherence to industry standards.
- Developed and maintained detailed documentation for manufacturing processes, ensuring consistency across shifts.
- Boosted team morale and productivity through effective leadership and motivational strategies.
- Simplified complex procedures into easy-to-follow instructions for improved worker understanding and productivity.
- Led continuous improvement initiatives by soliciting feedback from employees and incorporating their suggestions into the manufacturing process where feasible.
Manufacturing Supervisor
ams OSRAM
08.2017 - 04.2018
- Identified problems and implemented effective solutions.
- Performed accident investigations.
- Read and interpreted schematics, technical documentation and production orders.
- Communicated job expectations and monitored employees.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Reduced machine downtime with proactive maintenance schedules.
- Facilitated staff training sessions, upgrading team skills and knowledge.
- Maintained proper inventory levels.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
- Optimized resource allocation to maximize output and efficiency.
- Coordinated with suppliers for timely procurement of raw materials, maintaining uninterrupted production flow.
- Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decisionmaking.
- Implemented safety protocols, significantly reducing workplace accidents.
- Ensured product quality through rigorous inspection processes and adherence to industry standards.
- Developed and maintained detailed documentation for manufacturing processes, ensuring consistency across shifts.
- Boosted team morale and productivity through effective leadership and motivational strategies.
- Simplified complex procedures into easy-to-follow instructions for improved worker understanding and productivity.
- Led continuous improvement initiatives by soliciting feedback from employees and incorporating their suggestions into the manufacturing process where feasible.
Manufacturing Supervisor
Jinko Solar Co., Ltd.
04.2015 - 07.2016
- Identified problems and implemented effective solutions.
- Performed accident investigations.
- Read and interpreted schematics, technical documentation and production orders.
- Communicated job expectations and monitored employees.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Reduced machine downtime with proactive maintenance schedules.
- Facilitated staff training sessions, upgrading team skills and knowledge.
- Maintained proper inventory levels.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
- Optimized resource allocation to maximize output and efficiency.
- Coordinated with suppliers for timely procurement of raw materials, maintaining uninterrupted production flow.
- Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decisionmaking.
- Implemented safety protocols, significantly reducing workplace accidents.
- Ensured product quality through rigorous inspection processes and adherence to industry standards.
- Developed and maintained detailed documentation for manufacturing processes, ensuring consistency across shifts.
- Boosted team morale and productivity through effective leadership and motivational strategies.
- Simplified complex procedures into easy-to-follow instructions for improved worker understanding and productivity.
- Led continuous improvement initiatives by soliciting feedback from employees and incorporating their suggestions into the manufacturing process where feasible.
Assistant Supervisor
Hai Kang Steel
07.2014 - 04.2015
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Worked with management team to implement proper division of responsibilities.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safety records and accident reports for human resources.
- Set overall vision and provided team leadership.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma - Mechatronics, Robotics, and Automation Engineering
POLIMAS
06.2014 - 07.2018
Skills
Troubleshooting
Production Management
Quality Management
Client Relationship Management
Lead Generation
Business Planning
Market Research
Account Management
Order Management
Product Knowledge
Verbal and written communication
Positive and upbeat
Continuous improvements
Problem-solving abilities
Excellent Communication
Multitasking Abilities
Time management abilities
Client Relations
Decision-Making
Languages
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
English
Upper intermediate (B2)
Certification
Certificate of Achievement
Timeline
Certificate of Achievement
04-2024
Technical Support Supervisor
Millice
06.2023 - Current
Sales and Service Engineer
Millice
01.2021 - 06.2023
Assistant Engineer
Millice
06.2019 - 01.2021
Field Service Technician
Millice
10.2018 - 06.2019
Manufacturing Supervisor
JA Solar
05.2018 - 07.2018
Manufacturing Supervisor
ams OSRAM
08.2017 - 04.2018
Manufacturing Supervisor
Jinko Solar Co., Ltd.
04.2015 - 07.2016
Assistant Supervisor
Hai Kang Steel
07.2014 - 04.2015
High School Diploma - Mechatronics, Robotics, and Automation Engineering
POLIMAS
06.2014 - 07.2018
Sales Manager ( Trebor )
Millice
7 2024 - Current