Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
KRAM JAY LIZARDO

KRAM JAY LIZARDO

Summary

Dynamic customer service professional with experience at WNS Global Services, adept at problem-solving and enhancing customer satisfaction. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in teamwork and collaboration, consistently resolving complaints and improving service quality, contributing to increased customer loyalty and repeat business. Personable and motivated, equipped with foundational knowledge and technical skills in project management and data analysis. Possesses familiarity with industry-standard software and tools, including proficiency in Microsoft Office and basic coding languages. Aims to leverage these skills to contribute to team success and drive positive outcomes.

Overview

2022
2022
years of professional experience
1
1
Certification

Work History

Intern

  • Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
  • Utilized property management software proficiently for managing reservations, billing details, and reporting tasks.
  • Handled guest complaints professionally, implementing solutions to ensure positive outcomes.
  • Managed financial transactions accurately, ensuring balanced cash drawers at the end of each shift.
  • Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
  • Participated in weekly meetings to discuss guest feedback and implement improvements in service quality.
  • Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
  • Contributed to higher occupancy rates by upselling available room upgrades to suitable guests.
  • Ensured proper storage of guest valuables by adhering strictly to security protocols.
  • Conducted regular inventory audits, maintaining adequate supplies at the front desk for smooth operations.

Intern

  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Customer Service Representative

WNS Global Services
08.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Hospitality Management

TRINITY UNIVERSITY OF ASIA
PHILIPPINES
06-2025

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving

Certification

National Certificate II

  • [FRONT OFFICE SERVICES]

Qualification consists of competencies that a person must possess in order to be able to conduct the process of making a reservation, registering and checking-in and checking-out a guest in commercial accommodation establishments.


  • [FOOD AND BEVERAGES]

Qualification consists of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities.


  • [BARTENDING]

Qualification consists of competencies that must be achieved to operate a bar, prepare and mix cocktails and non-alcoholic concoctions.


  • [BREAD AND PASTRY PRODUCTION]

Qualification consists of competencies that person must achieve to be able to clean equipment , tools and utensils and prepare, portion and plate pastries, breads and other dessert items to guests in hotels, motels, restaurants, clubs, canteens, resorts and luxury lines/cruises and other related operations.


  • [COOKERY]

Qualification includes competencies for cleaning kitchen areas, preparing meals and desserts, and serving guests in food and beverage service .

Timeline

Customer Service Representative

WNS Global Services
08.2020 - 09.2021

Intern

Intern

Bachelor of Science - Hospitality Management

TRINITY UNIVERSITY OF ASIA

Similar Profiles

CREATE PROFILE
KRAM JAY LIZARDO