KRAM JAY LIZARDO
Summary
Dynamic customer service professional with experience at WNS Global Services, adept at problem-solving and enhancing customer satisfaction. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in teamwork and collaboration, consistently resolving complaints and improving service quality, contributing to increased customer loyalty and repeat business. Personable and motivated, equipped with foundational knowledge and technical skills in project management and data analysis. Possesses familiarity with industry-standard software and tools, including proficiency in Microsoft Office and basic coding languages. Aims to leverage these skills to contribute to team success and drive positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
PALM GRILL RESTAURANT
03.2025 - 05.2025
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Back of House Cook
PALM GRILL RESTAURANT
01.2025 - 04.2025
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Front Desk Receptionist
PRIVATO HOTEL
07.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
WNS Global Services
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
Education
Bachelor of Science - Hospitality Management
TRINITY UNIVERSITY OF ASIA
06-2025
Skills
- Amadeus GDS proficiency
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Beverage preparation
- Food presentation
- Phone orders
- Dining room organization
- Guest services
Certification
National Certificate II:
- [FRONT OFFICE SERVICES]
Qualification consists of competencies that a person must possess in order to be able to conduct the process of making a reservation, registering and checking-in and checking-out a guest in commercial accommodation establishments.
- [FOOD AND BEVERAGES]
Qualification consists of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities.
- [BARTENDING]
Qualification consists of competencies that must be achieved to operate a bar, prepare and mix cocktails and non-alcoholic concoctions.
- [BREAD AND PASTRY PRODUCTION]
Qualification consists of competencies that person must achieve to be able to clean equipment , tools and utensils and prepare, portion and plate pastries, breads and other dessert items to guests in hotels, motels, restaurants, clubs, canteens, resorts and luxury lines/cruises and other related operations.
- [FUNDAMENTAL OF PROFESSIONAL COOKERY]
Qualification includes competencies for cleaning kitchen areas, preparing meals and desserts, and serving guests in food and beverage service .
- [HOUSEKEEPING SERVICES]
Qualification consists of competencies that a person must achieve to prepare guest rooms, clean public areas, and equipment.
- [OPERA PMS HOTEL BOOKING SOTWARE ]
OPERA PMS Front Office / Reservations Learning path provides all needed information regarding configuration and customization Front Office and Reservations .
- [AMADEUS SOFTWARE]
Global travel technology company that provides software solutions and a global distribution system (GDS) connecting travel providers and sellers
Personal Information
Timeline
Food and Beverage Attendant
PALM GRILL RESTAURANT
03.2025 - 05.2025
Back of House Cook
PALM GRILL RESTAURANT
01.2025 - 04.2025
Front Desk Receptionist
PRIVATO HOTEL
07.2024 - 10.2024
Customer Service Representative
WNS Global Services
07.2020 - 09.2021
Bachelor of Science - Hospitality Management
TRINITY UNIVERSITY OF ASIA
Similar Profiles
Keyoka Bryant'RussoKeyoka Bryant'Russo
Hostess at royal palm and grillHostess at royal palm and grill
Tobias Lopez FernandezTobias Lopez Fernandez
Bartender at Palm Valley Outdoors Bar & GrillBartender at Palm Valley Outdoors Bar & Grill
Aashok MagarAashok Magar
commie 1 promoted to demi chef de partie at sofitel the palm (porterhouse and grill)commie 1 promoted to demi chef de partie at sofitel the palm (porterhouse and grill)
Hayley BlackHayley Black
Food and Beverage Attendant/Bar Gaming Attendant at Gateway HotelFood and Beverage Attendant/Bar Gaming Attendant at Gateway Hotel
Dirk KennedyDirk Kennedy
Food and Beverage Attendant/Barista/Room Service Attendant at James Cook Hotel Grand ChancellorFood and Beverage Attendant/Barista/Room Service Attendant at James Cook Hotel Grand Chancellor