DINESH RAJAKUMARAN
Customer Service
Summary
Young Professional with dedicated Customer Service providing customer service existing skills from part-time work with determined to be an asset to any customer service team by providing positive experiences.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Inspection Officer
SMRT Corporation (Contract Ended)
03.2024 - 03.2025
- Conduct site inspection based on location
- Record site observation and upload reports
- Communicate with site personnel and report any non-compliance
- Admin duties and ensure documentation are in order
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Gym Operator / Customer Service
CC Private Gym
01.2023 - 06.2023
- Regular meet and greets customers throughout the facility, provide assistance and advice on enquiry
- Ensuring gym floor are kept tidy and clean during staffed hours
- Induction and demonstrating safe use of equipment (requires physical exertion).
- Perform opening / closing duties with detailed handover
- Answer all incoming calls,/messages handle guest feedback & inquiry professionally, take
- ownership of the issues/enquiries and direct accordingly.
- Assist queries of membership, terms and conditions, operations, complaints to standard company policies and procedures.
Eye Centre
SGH (Contract Ended)
01.2022 - 12.2022
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
Education
Certificate of Completion
Food & Safety Course
Singapore 04.2025 - 04.2025
N Level Certificate
Henderson Secondary School
Henderson Road 01.2013 - 12.2017
Skills
- Communicating skills
- Microsoft Office
- Time Management
- Leadership
Problem-Solving
Timeline
Certificate of Completion
Food & Safety Course
04.2025 - 04.2025
Inspection Officer
SMRT Corporation (Contract Ended)
03.2024 - 03.2025
Gym Operator / Customer Service
CC Private Gym
01.2023 - 06.2023
Eye Centre
SGH (Contract Ended)
01.2022 - 12.2022
N Level Certificate
Henderson Secondary School
01.2013 - 12.2017
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