KOR JUN JIE (JAY)
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Part-time crew
Takoyaki Food Truck
05.2023 - Current
- Packaging foods
- Describe menu items and assist guests with making food and beverage decisions
- Processes cash and check transactions.
Part-time waiter
Hama Japanese Dining
04.2022 - 07.2022
- Took food orders from guests and recommended sushi and beverages
- Cleaned and organized the restaurants area in keeping with the restaurant's cleanliness standards
- Monitor food standards in collaboration among kitchen staff.
Part-time waiter
The Good Guys
12.2021 - 03.2022
- Provide a positive guest experience, interact with patrons
- Cleaned and organized the bar and restaurants area in keeping with the restaurant's philosophy, culture and standards of excellence
- Took food orders from guests at the bar and recommended beverages
- To take over duties from the previous shift
- To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
Product Consultant
Samsung Malaysia BERHAD
07.2023
- Introduce newly launch products and
- Customer
- Explain and guidance provide to customer on value of the product
- Sales management to allow reach monthly targets.
Customer Service Executive
Scicom (MSC) Berhad
02.2024 - 05.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Telesales Representative
Scicom (MSC) Berhad
Kuala Lumpur, Malaysia
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
Education
Sijil Pelajaran Malaysia -
SMK Menjalara
01.2022
Skills
- Self-motivated & capable of mixing easily with different situations
- Product performance metrics
- Product Portfolio Optimization
- Product Knowledge
- Sales Goals
Languages
English
Mandarin
Cantonese
Bahasa Malaysia
Resumeobjective
With my past working experience, I am looking forward for a challenging career opportunity where my related experiences can be utilized, applied and be part of progressive and highly dynamic performing organization and be able to share my skills and abilities in promoting excellence and quality service.
Timeline
Telesales Representative
Scicom (MSC) Berhad
05.2024 - Current
Customer Service Executive
Scicom (MSC) Berhad
02.2024 - 05.2024
Product Consultant
Samsung Malaysia BERHAD
07.2023
Part-time crew
Takoyaki Food Truck
05.2023 - Current
Part-time waiter
Hama Japanese Dining
04.2022 - 07.2022
Part-time waiter
The Good Guys
12.2021 - 03.2022
Sijil Pelajaran Malaysia -
SMK Menjalara
Similar Profiles
Kelly-John BouwerKelly-John Bouwer
Managing Owner at What-The-Truck "Food Truck"Managing Owner at What-The-Truck "Food Truck"
Madison KnightMadison Knight
Managing Partner at Food Coma Food TruckManaging Partner at Food Coma Food Truck
Karen PerezKaren Perez
Cashier at La Patrona Food TruckCashier at La Patrona Food Truck