Kong Pang Zheng
Supervisor
Singapore
Summary
Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service, and productivity targets.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant & Bar Supervisor
SQUE Rotisserie & Alehouse
01.2025 - Current
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction is achieved within the business journey.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.
- Took orders and delivered to kitchen staff, including any special request.
- Being assigned as section leader to train new server on safety, food handling and customer service protocols.
- Assist management with customers service issues, staff concerns and duty assignments.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Handled more than $1k cash on daily basis, which built trustworthiness, and loyalty with owners.
Administrative Assistant
CLZ Resources Sdn Bhd
01.2021 - 06.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Internship
Fullerton Bay Hotel
04.2018 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to positive work environment by actively participating in team-building activities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Commerce (Hons) - Marketing
UCSI University Sarawak Campus
Kuching 08.2019 - 12.2021
Diploma in Hotel Management -
UCSI University Sarawak Campus
Kuching 04.2016 - 05.2018
Skills
-Upselling strategies
-Ordering supplies
-Restaurant management
-Customer relationship building
-Menu updating
-Cost control
-Customer feedback management
-POS system proficiency
-Customer service
-Problem-solving
-Time management
-Supervisory experience
Timeline
Restaurant & Bar Supervisor
SQUE Rotisserie & Alehouse
01.2025 - Current
Administrative Assistant
CLZ Resources Sdn Bhd
01.2021 - 06.2023
Bachelor of Commerce (Hons) - Marketing
UCSI University Sarawak Campus
08.2019 - 12.2021
Internship
Fullerton Bay Hotel
04.2018 - 05.2019
Diploma in Hotel Management -
UCSI University Sarawak Campus
04.2016 - 05.2018