Kong Pang Zheng
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Management Trainee
Sque Rotisserie & Alehouse
08.2023 - Current
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.
Internship & Full Time
CLZ Resources Sdn Bhd, Kuching
01.2022 - 06.2023
- Run reports and format in advanced Excel, Powerpoint and Word.
- Efficiently communicate with sales agent via email and phone to various locations.
- Assist in processing orders and update daily sales in system.
Internship
Fullerton Bay Hotel
04.2018 - 05.2019
- Took orders and delivered to kitchen staff, including any special request.
- Being assigned as section leader to train new server on safety, food handling and customer service protocols.
- Assist management with customers service issues, staff concerns and duty assignments
- Prepared all drink orders as required and to charge for such orders as they prepared and in the appropriate manner.
Education
BBA - Bachelors of Commerce (Hons) in Marketing
UCSI University Sarawak Campus
Kuching, Sarawak.12.2021
High School Diploma -
UCSI University Sarawak Campus
Kuching, Sarawak.05.2018
Skills
- Effective Time Management
- Fast Learner
- MS Office
- Teamwork
- Customer service
- Communication Skills
- Problem Resolution
- Inventory Control
Languages
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
References
Jared Lee
Restaurant Manager
Phone: 88191528
Email: leeyaoming98@gmail.com
Timeline
Management Trainee
Sque Rotisserie & Alehouse
08.2023 - Current
Internship & Full Time
CLZ Resources Sdn Bhd, Kuching
01.2022 - 06.2023
Internship
Fullerton Bay Hotel
04.2018 - 05.2019
BBA - Bachelors of Commerce (Hons) in Marketing
UCSI University Sarawak Campus
High School Diploma -
UCSI University Sarawak Campus
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