Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Generic

KOMATHI KANDASAMY

Singapore

Summary

Experienced Administrative Assistant with over 16 years of experience in Retail and Healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

16
16
years of professional experience
3
3
Certifications
4
4
Languages

Work History

CENTRE ADMIN OFFICER

All Saints Home - Silver Lifestyle Club
Singapore
03.2019 - Current
  • Successfully maintain access to reliable transportation.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Managed quality assurance program, including on-site evaluations and customer surveys.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Eg: CRM, Managing difficult clients (Dementia)
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere. Eg: Learned Nursing Home duties for coverage duties during Covid 19 Period
  • Received and processed stock into inventory management system.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Created plans and communicated deadlines to ensure projects were completed on time. Eg: Monthly reports
  • Identified issues, analyzed information and provided solutions to problems. - Eg: Catering Issues , Staff transportation (Covid19)
  • Monitored all company inventory to ensure stock levels and databases were updated. Eg: Stock update, ordering
  • Carried out day-day-day duties accurately and efficiently. - SLC Centre operations
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Eg: Finance
  • Used critical thinking to break down problems, evaluate solutions and make decisions. Eg: Logistics, Transportation

TRANSPORT COORDINATOR

D'Lask Stylez
Singapore
02.2016 - 03.2019
  • Income tax filing and administrative ad-hoc duties when required.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Resolved maintenance and repair issues for vehicle and equipment.
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.

OPERATIONS ASSISTANT

National Kidney Foundation, Clementi Dialysis Centre
Singapore
11.2013 - 01.2016
  • .Assist Medical Social Worker with paperwork and appointments .E.g.: - Submission of Means Testing with Required Documents.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Gathered, organized and modeled data to assist management in making key decisions.- Monthly reports
  • Assisted Nurse manager with planning of routine operations and special projects. - Business Continuity Plan, NKF Dialysis Report Chart
  • Prepared and proofread reports detailing operations activities.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Utilized Navision regularly to complete job tasks, developing advanced proficiency.
  • Developed 2 effective improvement plans in 2014. Reduce Paper wastage and Recycle Paper Usage
  • Tracked and analyzed reports to determine needed improvements.
  • Collected, arranged and input information into database system.
  • Identified objectives of NKF by analyzing feedback, observing consumers and collecting surveys.
  • Developed and updated tracking spreadsheets using CRM and NAvision .
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.

CASHIER CUM ADMIN ASSISTANT

P/L Franchise
Singapore
07.2008 - 10.2008
  • Prepare staff roster.
  • Housekeeping store for area manager inspection and cashiering duties.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Carried out day-day-day duties accurately and efficiently.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Finance

HOMEMAKER
11.2003 - 06.2008

Clerk

Tan Tock Seng Hospital
Singapore
04.2000 - 10.2003
  • Handle Admission, Discharges, Financial Counselling and Payments.
  • Appointment booking and bed management updating daily.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

Diploma - Business Practice (Customer Relationship and Service Management

Nanyang Polytechnic

Graduated March 2021 SSI – Manage Challenging Clients Professionally Online Course – Understanding Dementia - undefined

Wicking Dementia Research & Education Centre Online Course – Preventing Dementia - undefined

University Of Tasmania

Wicking Dementia Research & Education Centre GCE ‘O’ Levels - undefined

Saint Margaret’s’ Secondary School

Skills

Administrative background

undefined

Certification

Availability: 1 month – Notice period

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of Project 6S
  • Supervised team of 12 staff members for logistics issues

Software

Microsoft Ofiice

Sap R/3

Navision

Info Care

OAS

Timeline

CENTRE ADMIN OFFICER

All Saints Home - Silver Lifestyle Club
03.2019 - Current

TRANSPORT COORDINATOR

D'Lask Stylez
02.2016 - 03.2019

OPERATIONS ASSISTANT

National Kidney Foundation, Clementi Dialysis Centre
11.2013 - 01.2016

CASHIER CUM ADMIN ASSISTANT

P/L Franchise
07.2008 - 10.2008

HOMEMAKER
11.2003 - 06.2008

Clerk

Tan Tock Seng Hospital
04.2000 - 10.2003

Diploma - Business Practice (Customer Relationship and Service Management

Nanyang Polytechnic

Graduated March 2021 SSI – Manage Challenging Clients Professionally Online Course – Understanding Dementia - undefined

Wicking Dementia Research & Education Centre Online Course – Preventing Dementia - undefined

University Of Tasmania

Wicking Dementia Research & Education Centre GCE ‘O’ Levels - undefined

Saint Margaret’s’ Secondary School

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