Kok Won (Westley) Chai
Food And Beverage Manager
Summary
Ambitious Food and Beverage Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
25
25
years of professional experience
Work History
Food and Beverage Manager
Hotel Telegraph Singapore
Singapore
10.2022 - Current
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Organized successful special events that contributed to increased sales figures.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed staff schedules and maintained adequate coverage for all shifts.
- FORBES Audit
Crystal Jade Chinese Restaurant Manager
Crystal Jade Group Singapore
Singapore
04.2021 - 09.2022
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Manager
Amara Hotels & Resorts Singapore
Singapore
09.2020 - 03.2021
- Organized successful special events that contributed to increased sales figures.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Enhanced the dining experience by incorporating local flavors into the menu offerings.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Streamlined operations through regular review of processes and implementation of best practices.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Director of Food and Beverage
Orchard Hotel Singapore
Singapore
09.2019 - 08.2020
- Improved guest experience through diligent attention to detail in both front-of-house and back-of-house operations.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Increased customer satisfaction by implementing new food and beverage service initiatives.
- Created memorable events by coordinating closely with clients on customized catering packages tailored to their unique needs and preferences.
- Ensured consistent delivery of high-quality food and beverages through regular quality control checks.
- Assisted in menu development with culinary team, balancing creative vision with profitability goals.
- Partnered with Human Resources Department to recruit top talent within the Food and Beverage industry.
- Reduced employee turnover rates by fostering a positive work environment with open communication channels.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Effectively resolved customer complaints or concerns promptly, maintaining a high level of professionalism at all times.
- Contributed to revenue growth by identifying areas of improvement within existing pricing strategies.
- Maintained strict adherence to health code regulations by regularly reviewing safety procedures with staff members.
- Conducted performance evaluations for staff members, providing constructive feedback for growth and development opportunities.
- Collaborated with other departments to create seamless guest experiences throughout the hotel property.
- Implemented successful staff training programs to enhance knowledge and skills of Food and Beverage employees.
- Developed strong relationships with vendors, negotiating favorable contracts for products and services.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Coordinated with catering staff to deliver food services for special events and functions.
- Actively involved in outdoor catering such as F1, Airshow, Istana event, Dinner and Dance etc.
Food and Beverage Operations Manager
Sheraton Towers Singapore
Singapore
05.2018 - 04.2019
- Enhanced overall dining experience, maintaining cleanliness and organization in all service areas.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Trained, supervised and motivated 14 employees to enhance customer service and encourage repeat business.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
Restaurant Operations Manager
Hotel Indigo Katong, Singapore
Singapore
05.2017 - 04.2018
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Developed comprehensive training materials for new hires that covered company policies, job responsibilities, and service standards.
- Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Implemented customer feedback systems to identify areas for improvement in both the dining experience and operational processes.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Coordinated successful marketing campaigns that increased brand visibility within the local community and attracted new patrons.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
Restaurant Manager
The Fullerton Hotel Singapore
Singapore
12.2011 - 01.2017
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Yuk Choy Secondary School - O Level
Malaysia 04.2001 -
Skills
Cost Control
Service Delivery Management
Labor Management
Menu development
Food and Beverage Operations
Wine pairing
Hygiene Regulations
Allergy management
Staff Supervision
Strategic Planning
Payroll Administration
Performance Improvement
Team Leadership
Decision-Making
Interpersonal Communication
Profitability Optimization
Payroll Administration
Written Communication
Kitchen equipment operation and maintenance
Inventory Management
Work Planning and Prioritization
Front of House Management
Inventory Control
Adaptability
Time Management
Timeline
Food and Beverage Manager
Hotel Telegraph Singapore
10.2022 - Current
Crystal Jade Chinese Restaurant Manager
Crystal Jade Group Singapore
04.2021 - 09.2022
Food and Beverage Manager
Amara Hotels & Resorts Singapore
09.2020 - 03.2021
Assistant Director of Food and Beverage
Orchard Hotel Singapore
09.2019 - 08.2020
Food and Beverage Operations Manager
Sheraton Towers Singapore
05.2018 - 04.2019
Restaurant Operations Manager
Hotel Indigo Katong, Singapore
05.2017 - 04.2018
Restaurant Manager
The Fullerton Hotel Singapore
12.2011 - 01.2017
Yuk Choy Secondary School - O Level
04.2001 -