KOK QUAN SIEW
Summary
I am seeking to secure a position as a trainee aircraft maintenance engineer, driven by a strong desire to learn and acquire hands-on experience and knowledge in the field of aircraft maintenance engineering.
Overview
2
2
years of professional experience
Work History
Intern
SINGAPORE POLYTECHNIC
10.2021 - 03.2022
- Assisting in researching advanced development for the mechanical hardware of autonomous mobile robots to enhance the self-delivery service.
- Designing the functionality and appearance of self-delivering autonomous mobile robots using AutoCAD.
- Creating prototypes based on the designs to integrate them into the self-delivering autonomous mobile robot.
- Troubleshooting and resolving issues encountered during prototype testing.
- Finalizing the prototypes and proceeding with the creation of the mechanical hardware for the self-delivering autonomous mobile robot.
- Collaborating with Weston Robot to gain a deeper understanding of the mobile vehicle's functionality, enabling various modifications for improved delivery services.
- Partnering with RoboCup@Work to explore innovative methods for delivery using self-delivering autonomous mobile robots.
Technical Support Engineer
ASIAPAC
03.2021 - 05.2021
- Conducting diagnostic and servicing for ASUS and LENOVO laptops both in-store and on-site.
- Achieved high customer satisfaction by swiftly resolving complex technical issues and providing remote assistance for software and hardware concerns.
- Ensures transparent communication and guides customers patiently through basic troubleshooting tasks using simplified technical language.
- Provide updates on the status of repairs and order necessary parts to ensure completion of the jobs.
- Offering limited software support as part of the service.
- Researched and identified solutions to technical problems.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Technical Support Hardware Engineer
R-LOGIC
09.2019 - 05.2020
- Perform a thorough evaluation of the TV set to identify any issues.
- Systematically dismantle the TV set to organize components into their respective sectors based on individual parts.
- After dismantling the TV, update the information for each job case to determine the further actions required to complete the job.
- Managing miscellaneous tasks as needed.
- Transport TVs of varying sizes to the designated workshop or warehouse location.
- Surpassed the established KPI.
- Carry out repairs on TVs that can be repaired and are faulty.
- Provided mentorship and guidance to junior engineers, nurturing the growth of skilled professionals in the technical support team.
- Contributed to streamlining repair processes and updating support procedures for consistent actions.
Education
DIPLOMA - AEROSPACE ELECTRONICS
SINGAPORE POLYTECHNIC
SP DOVER03.2022
No Degree -
RIVERSIDE SECONDARY SCHOOL
WOODLANDS11.2018
No Degree -
MARSILING PRIMARY SCHOOL
WOODLANDS12.2012
Skills
- Self Motivation
- Task Prioritization
- Problem-solving abilities
- Adaptability and Flexibility
- Interpersonal Skills
- Process Analysis
- Fast Learner
- Tech-Savvy
- Willingness to learn
- Physically fit
- Dexterous with hand tools
- Mechanically and electronically inclined
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Intern
SINGAPORE POLYTECHNIC
10.2021 - 03.2022
Technical Support Engineer
ASIAPAC
03.2021 - 05.2021
Technical Support Hardware Engineer
R-LOGIC
09.2019 - 05.2020
DIPLOMA - AEROSPACE ELECTRONICS
SINGAPORE POLYTECHNIC
No Degree -
RIVERSIDE SECONDARY SCHOOL
No Degree -
MARSILING PRIMARY SCHOOL
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