Kok Keong Chew
F&B
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
26
26
years of professional experience
Work History
Central Kitchen Manager
The Bakery Depot
09.2024 - Current
- Supervised daily kitchen operations to ensure efficient food preparation and service.
- Trained and mentored staff on food safety standards and best practices.
- Coordinated inventory management, maintaining stock levels to support production needs.
- Monitored equipment performance, scheduling regular maintenance to prevent breakdowns.
- Ensured compliance with health regulations through regular staff training sessions and audits.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Operations Manager
Burger King
Singapore, Singapore
01.2021 - 09.2024
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management, reducing waste and optimizing stock levels.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced productivity and reduced wait times.
- Conducted performance evaluations to maintain high team standards and accountability.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Developed training materials to streamline onboarding processes for new hires.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Reported issues to higher management with great detail.
Area Manager Manager
Burger King
06.2016 - 12.2020
- Led operational strategy to enhance store performance and customer satisfaction.
- Mentored and trained staff on efficient food preparation and service protocols.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Implemented cost-control measures that improved profit margins across multiple locations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Led training programs for new staff, enhancing service quality and team performance.
- Implemented inventory management systems to reduce waste and increase efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Restaurant Manager
Burger King
03.2009 - 06.2016
- Led daily operations ensuring adherence to food safety and quality standards.
- Trained and mentored staff to enhance service efficiency and team performance.
- Implemented inventory control procedures reducing waste and optimizing stock levels.
- Analyzed sales data to adjust staffing levels, improving labor cost management.
- Oversaw scheduling processes ensuring adequate coverage during peak hours.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Purchasing Assistant
Pacific Fushion Pte Ltd
07.2005 - 12.2008
- Coordinated procurement activities, ensuring timely acquisition of materials.
- Assisted in vendor evaluation and selection processes to optimize supply chain efficiency.
- Managed purchase orders, tracking deliveries to maintain inventory accuracy.
- Collaborated with cross-functional teams to forecast demand and streamline purchasing strategies.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Maintained complete documentation and records of all purchasing activities.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
Restaurant Manager
McDonald's
01.2000 - 06.2005
- Developed promotional strategies increasing customer engagement and drive-thru performance.
- Conducted regular performance reviews fostering a culture of accountability and improvement.
- Collaborated with corporate teams on new initiatives enhancing operational effectiveness.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Westlaske Secondary School
Skills
- Multitasking and organization
- Customer service
- Food safety
- Operations management
- Sanitation standards
- Product rotation
- Food and beverage management
- Employee scheduling
- Staff coaching
- New employee recruitment
- Sanitation
Timeline
Central Kitchen Manager
The Bakery Depot
09.2024 - Current
Operations Manager
Burger King
01.2021 - 09.2024
Area Manager Manager
Burger King
06.2016 - 12.2020
Restaurant Manager
Burger King
03.2009 - 06.2016
Purchasing Assistant
Pacific Fushion Pte Ltd
07.2005 - 12.2008
Restaurant Manager
McDonald's
01.2000 - 06.2005
High School Diploma -
Westlaske Secondary School