Kok Hao Wong
Summary
Results-driven assistant manager with a strong focus on enhancing customer satisfaction and team efficiency. Proven ability in decision-making and problem-solving, driving operational improvements across diverse teams.
Overview
8
8
years of professional experience
Work History
Assistant Manager
KFC(SG) Pte Ltd
Singapore
05.2018 - 12.2023
- Led team in daily operations, enhancing service efficiency and customer satisfaction.
- Mentored new staff, fostering a culture of collaboration and continuous improvement.
- Developed training programs to optimize employee performance and retention rates.
- Implemented inventory management strategies, reducing waste and improving cost controls.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Management Trainee
RE&S Enterprises Pte Ltd
Singapore
10.2016 - 11.2017
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the restaurants.
- Developed staff training programs focusing on customer service excellence and food safety standards.
- Analyzed customer feedback to refine service delivery, resulting in improved dining experiences and repeat business.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
HR & Admin Exec
Wynntech United Sdn Bhd
Johor Bahru, Malaysia
09.2015 - 09.2016
- Managed employee onboarding processes to ensure compliance with organizational policies.
- Streamlined HR administrative functions, improving efficiency of personnel records management.
- Developed and maintained HR databases, ensuring data accuracy and confidentiality.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Education
BBA - Banking And Finance
Multimedia University
Malaysia09-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
Additional Information
In the midst of studying ACCA starting from 2022 for a career change to accounting industry.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Assistant Manager
KFC(SG) Pte Ltd
05.2018 - 12.2023
Management Trainee
RE&S Enterprises Pte Ltd
10.2016 - 11.2017
HR & Admin Exec
Wynntech United Sdn Bhd
09.2015 - 09.2016
BBA - Banking And Finance
Multimedia University