Summary
Work History
Education
Skills
Languages
Timeline
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Kok Chuan Chan

Kok Chuan Chan

Summary

Dynamic bar manager with a proven track record at Formula 1 Singapore, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, resulting in elevated guest experiences. Skilled in cash handling and fostering collaboration, ensuring seamless service during high-profile events.

Work History

Bar Crew

Formula 1 Singapore Paddock Club
  • Managed setup and breakdown of event spaces to ensure seamless operations during high-profile events.
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Facilitated teamwork to ensure cleanliness and organization of work areas during events.
  • Oversaw inventory management and supply replenishment to enhance food and beverage service efficiency.
  • Managed front counter and drive-thru operations to ensure efficient service delivery.

Bar Manager

Formula 1 Singapore
  • Oversaw daily bar operations, ensuring adherence to health and safety regulations.
  • Facilitated training and mentorship programs for staff on beverage preparation and customer service excellence.
  • Established and executed inventory control processes to enhance stock management efficiency.
  • Orchestrated special events to elevate guest experiences through customized beverage selections.
  • Oversaw financial transactions to ensure adherence to accurate cash handling procedures.
  • Established partnerships with suppliers to secure premium ingredients for menu innovation.
  • Finalized cash register operations and generated comprehensive cashier report at close of business.
  • Managed inventory of alcoholic beverages to ensure optimal stock levels and organization.
  • Enhanced customer service by training staff and overseeing operational processes.

Bar Supervisor

Formula 1 Singapore
  • Oversaw bar operations during peak events, ensuring seamless service delivery.
  • Facilitated training and mentorship for junior staff on beverage preparation and customer service excellence.
  • Oversaw inventory management, placing orders to ensure optimal stock levels.
  • Optimized workflow processes to elevate team productivity and service efficiency.
  • Addressed customer complaints swiftly to enhance overall guest satisfaction.
  • Oversaw nightly closing operations, including cash register reconciliation and deposit preparation, while enforcing stringent security protocols.
  • Finalized cash register operations and generated comprehensive cashier report at close of business.
  • Executed comprehensive bar opening and closing procedures.
  • Addressed customer complaints with professionalism and efficiency to uphold establishment's positive reputation.

Bicycle Mechanic

SpeedCycle
  • Executed diagnosis and repair of diverse bicycle components to enhance performance and ensure safety.
  • Executed routine maintenance on bicycles to ensure optimal performance and reliability.
  • Facilitated customer product selection and inquiries, delivering exceptional service and support.
  • Facilitated collaboration among team members to optimize repair processes.
  • Managed servicing, maintenance, and repair of bicycles ensuring efficiency, quality, and safety.

Club Representative

BlackHorse Singapore
  • Facilitated member inquiries and delivered exceptional customer service.
  • Facilitated event coordination to strengthen member engagement initiatives.
  • Executed promotional activities to enhance club visibility and drive participation.
  • Articulated rewards program promotions and marketing information to enhance guest understanding.
  • Oversaw club operations to ensure optimal staffing levels and seamless daily functionality.

Car Mechanic Internship

Borneo Motor Singapore
  • Identified and resolved mechanical issues through advanced diagnostic tools and software.
  • Executed routine maintenance and repairs on diverse vehicle models with precision.
  • Streamlined workflow processes by implementing standard operating procedures for repairs.
  • Oversaw inventory management of parts and tools to guarantee availability for prompt repairs.
  • Facilitated customer satisfaction by delivering transparent communication on repair requirements and timelines.
  • Ensured maintenance of a safe and clean work environment by adhering to industry safety standards and regulations.

Salesperson

Sheng Chuan Trading
2021 - 2026
  • Fostered customer relationships to assess needs and recommend suitable products.
  • Facilitated accurate sales transactions through proficient use of point-of-sale systems.
  • Developed in-depth knowledge of product features and benefits to elevate customer support quality.
  • Led collaborative efforts with team to achieve monthly sales targets through strategic initiatives.
  • Cultivated expertise in product features and benefits to enhance customer support.
  • Addressed customer issues swiftly to foster satisfaction and loyalty.
  • Executed inventory checks to guarantee stock availability and accuracy.
  • Cultivated strong client relationships to enhance loyalty and drive repeat business.
  • Facilitated customer engagement in social conversations to enhance shopping experience.

Education

N Level’s - Normal Academic

Sengkang Secondary School
Sengkang

Nitec - Automotive Engineering

Institute of Technical Education
ITE West(CCK)
01.2019

Skills

Customer service

Teamwork and collaboration

Multitasking and organization

Clear communication

Cash handling

Customer engagement

Interactive communication skills

Resilience and persistence

Salesmanship

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)

Timeline

Bar Crew

Formula 1 Singapore Paddock Club

Bar Manager

Formula 1 Singapore

Bar Supervisor

Formula 1 Singapore

Bicycle Mechanic

SpeedCycle

Club Representative

BlackHorse Singapore

Car Mechanic Internship

Borneo Motor Singapore

Salesperson

Sheng Chuan Trading
2021 - 2026

N Level’s - Normal Academic

Sengkang Secondary School

Nitec - Automotive Engineering

Institute of Technical Education

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Kok Chuan Chan