Kok Chow Chin
Singapore
Summary
Accomplished Senior Client Director at ReMark Solutions Asia Pte Ltd, adept in fostering significant client relationships and driving revenue growth through creative solutions and data-driven insights. Expert in team management and problem-solving, consistently delivering strategic plans that exceed client objectives. Proven track record in enhancing customer satisfaction and operational efficiency, securing a portfolio of high-value accounts.
Overview
19
19
years of professional experience
Work History
Senior Client Director
ReMark Solutions Aisa Pte Ltd
2008.06 - Current
- Build strong client relationship with clients in Asia
- Analyzed market trends to inform decision-making processes and provide valuable insights to clients on industry developments.
- Increased client loyalty through proactive relationship management and clear communication of project updates.
- Managed a portfolio of high-value clients, ensuring timely delivery of services and maintaining strong communication channels.
- Assist Clients to achieve sales strategies and Operational efficiency
- Delivered consistent results by developing strategic plans aligned with clients'' objectives and KPIs.
- Evaluated the effectiveness of implemented strategies using data-driven metrics, adjusting course as needed for continuous improvement efforts.
- Fostered an environment that encouraged open communication, collaboration, and shared success within the team.
- Collaborated with cross-functional teams to design innovative solutions for complex client challenges.
- Drove business expansion by identifying new opportunities within existing accounts and securing additional projects.
- Developed long-lasting relationships with key clients for increased retention and revenue growth.
- Resolved challenging client issues promptly, addressing concerns while maintaining positive relationships.
- Actively participated in networking events, strengthening brand presence within target markets and fostering new connections among potential leads.
- Mentored junior team members, fostering professional growth and contributing to the overall success of the team.
- Negotiated contracts with clients, securing favorable terms and conditions for both parties involved.
- Streamlined internal processes to improve efficiency in managing client expectations and project deliverables.
Sales Manager
ACE Pte Ltd
2005.06 - 2008.05
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Bachelor of Business - Accounting
Monash University
Australia07.1994
Skills
- Customer Satisfaction
- Team Management
- Sales Leadership
- Relationship Management
- Problem-Solving
- Revenue Growth
Timeline
Senior Client Director
ReMark Solutions Aisa Pte Ltd
2008.06 - Current
Sales Manager
ACE Pte Ltd
2005.06 - 2008.05
Bachelor of Business - Accounting
Monash University
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