Koh Ren Yong
Summary
-Efficient team player and works well as an individual contributor
-Fast learn and willing to make changes and take up new responsibilities.
-Effective communicator with analytical & problem-solving skills
-Passionate to deliver consistent performance
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Engineer
NCS Group
06.2022 - Current
- GPC project
- Administration and maintenance of Windows, Linux, VMware ESXi Appliances
- To provide 24x7 Private Managed Cloud infrastructure support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA)
- To perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management
- To perform Cloud infrastructure monitoring and escalation as per standard operations procedures
- To provide support to users on a variety of system technologies including Microsoft Windows
- To assist the customer in solving issues related to Private Managed Cloud platforms
- Provide technical support to agencies on various technical issues related to Cloud Automation Operation, Backup, Network Security, Network Firewall, Nutanix, Windows Server and VMware
- Deploy Digital Vaccines up to date for Tipping Point Trend Micro on weekly basis
- Assign IPs to clusters from Infoblox and monitor IP's quota
- Monitor traffic logs in Check Point software, FortiGate and FIPS in Big-IP F5 Networks Load Balancer
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Improved system performance by identifying and resolving technical issues in a timely manner.
Technical Solutions Engineer
CDNetworks Singapore Pte Ltd
04.2021 - 05.2022
- Provide ongoing technical guidance and consultation to customers during onboarding, post-onboarding and de-boarding stages
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner
- Monitor our customers’ websites and online applications, whilst maintaining smooth performance and availability of our services
- Facilitate incident responses and escalations to Service Operations Team or other advanced support teams when necessary
- Generate technical design documents to support POC via the establishment of trials and detail the implementation of our solutions
- Understand requirement on portal/system from stakeholder; figure out product prototype and PRD, cooperate with R & D and related stakeholders to implement the requirements.
Senior Support Executive
Toffs Technology Pte Ltd
09.2018 - 04.2021
- In Network Operation Center (NOC) to monitor network status of client
- Be vigilant in order to mitigate suspicious activities promptly without affecting customer
- Respond to customer’s ticket within SLA to provide an exclusive service for them
- Handling few top customers of our company and managing their data in a secured environment to avoid any possible breach
- Familiar with several testing tools to locate and solve problems faced by clients
- Strong in interpreting servers’ raw access log to a layman log for customer to understand
- Liaise with our partners (several major IDCs in HongKong) to draft out the best solution for our clients
- Reason for leaving: To pursue a better personal improvement environment as well as looking for different challenges in this field.
Lance Corporal
Certis Cisco Security Pte Ltd
11.2014 - 08.2018
- In the Auxiliary Police Force and assigned to Events and Enforcement sector of Certis Cisco
- Mainly providing security services to traffic controlling, crowd control in large events, bank security duties and foreign worker management duties
- Experienced in working with clients and customers to delivering Certis core value of customer service excellence
- Reason for leaving: Interested to move into the IT industry and have a steady progression in my career path
Education
Diploma - Science (Information Technology
Tunku Abdul Rahman University College
2014
Skills
- Trend Micro Deep Security,Vulnerability Assessment
- Team Support,Backup Testing
- VMware Virtualization,Nutanix
- Windows Servers,Security Standards
- Check point/ Tripping (NISP),SFTP (Secure File Transfer Protocol)
- Network monitoring tools (Catchpoint, JianKongBao, Zabbix, Nagios, PRTG, Graylog)
- Defense mechanism (Incapsula, Cloudflare, Nexusguard, Radware)
- DNS tools (UltraDNS, DNSPOD)
Certification
Nutanix Certified Associate 6
Nutanix Certified Professional -Multicloud Infrastructure 6
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Systems Engineer
NCS Group
06.2022 - Current
Technical Solutions Engineer
CDNetworks Singapore Pte Ltd
04.2021 - 05.2022
Senior Support Executive
Toffs Technology Pte Ltd
09.2018 - 04.2021
Lance Corporal
Certis Cisco Security Pte Ltd
11.2014 - 08.2018
Diploma - Science (Information Technology
Tunku Abdul Rahman University College
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