Koh Ling Choo Angela
Facility Management
Singapore
Summary
16yrs of facility management skills, which include operation, expense and finance support. Mature and independent with positive working attitudes. Able to adapt and proactive to complete any task given to me. Comfortable with communicating with different level of people and people from many parts of the world. A team players that enjoys working closely with the team members as well as willing to take up new assignment or training to enhance my skills.
Overview
27
27
years of professional experience
Work History
Soft Service Lead
Jones Lang LaSalle Property Consultant Pte Ltd
05.2021 - Current
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
- Continuously refined processes for Soft Service Area.
- Improved overall client experience by proactively identifying potential issues and resolving them before escalation.
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
- Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
- Ensured timely and accurate completion of all client-related documentation, maintaining strict compliance with company policies and regulatory requirements.
- Conducted regular client reviews to assess satisfaction levels, solicit feedback, and identify opportunities for additional support or service enhancements.
- Investigated and resolved users' inquiries and complaints quickly.
- Responded to client's requests, offering excellent support and tailored recommendations to address needs.
- Manage the Housekeeping Team to keep the facility clean and presentable for occupants.
- Conducted inspections of facility grounds for General Office Cleaning, GMP Lab, and Landscape.
- Manage the stationery and pantry inventory to keep facility resources readily available.
- Work closely with HX Team on implementation of initiatives.
Assistant Facility Manager
Jones Lang Lasalle Property Consultant Pte Ltd
08.2020 - 05.2021
- Improved facility efficiency by implementing streamlined processes and procedures for daily operations (SOP) for the Soft Service Area.
- Improved tenant satisfaction by addressing concerns promptly, maintaining open lines of communication between management and occupants.
- Facilitated smooth transitions during periods of organizational change by providing clear communication and support for on-site JLL team.
- Coordinated with the facility manager to develop short-term and long-term maintenance plans for the Soft Service Area.
- Organized regular team meetings to discuss ongoing projects, operational challenges, and opportunities for improvement within the facility.
- Collaborated with cross-functional teams to address facility needs, fostering effective communication between client and JLL.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Conducted inspections of facility grounds for Cleaning and Landscape.
- Prepared reports and schedules with accuracy.
SEA Amenities Manager
Jones Lang Lasalle Property Consultant Pte Ltd
8 2014 - 08.2020
- Main interface between Morgan Stanley user and Facility Management Supplier
- Lead and Manage soft services team on site: Cleaning, Landscape, Catering, Pantry, Reception, Concierge, Gym
- Sourcing, Vendors Management, Internal Office Move
- Develop and support regional team to generate client policies, procedures, processes and control points
- Collaboration with regional team to achieve client’s satisfaction especially on helpdesk issues and user services
- Develop smooth working relationship with key representatives of the client, suppliers and team members
- Managing the role of reception, catering and administrative for the On-site team
- Provide support to the SFM by generating Soft Services report to be included in the Operation Monthly Report for Singapore and Indonesia
- Safe-keeping all documents procedure and ensuring all contracts are up to date
- Achieve cost saving by running RFQ to engage new vendors on site
- Refresh SOPs to be align across regional
- Lead of project BAROL (Room Booking System) for Singapore and Jakarta
- Participate in Refurbishment work and internal office move
- Promotion to Assistant Facility Manager.
Facility Executive
Jones Lang Lasalle Property Consultant Pte Ltd
05.2013 - 08.2014
- Main interface between HSBC user and 3rd party suppliers
- Assist building IPP Drill / Fire Drill with HSBC
- Manage HSBC car park coordination / allocation within HSBC Building
- Cleaning; weekly inspection and operation issue
- Generating PO and invoice for Facility Team
- Generating HSBC invoice and payment
- Coordinate Ad Hoc Air Con request
- Consolidate usage per month and charge back to department
- Arrange for Maintenance schedule & Pest Control schedule
- Manage on-site Petty Cash
- Manage and control tea lady operation
- Manage on-site technician overtime claims
- Participate transition of new account
- Setup administrative and support systems.
Facility Executive
Jones Lang Lasalle Property Consultant Pte Ltd
01.2008 - 04.2013
- Support Lenovo RE Procurement (ASEAN region)
- Work closely with Lenovo Procurement to source, negotiate, track and issue Purchase Orders
- Ensure timely payment release to vendors
- Participate with Lenovo Procurement in vendor selection and qualification
- Work with Lenovo China team for spending classification; asset/capital, lease hold improvement and expense
- Track and control RE expense/budget for Lenovo Singapore
- Tracking of ASEAN RE expense
- Support Lenovo Singapore Reinstatement and Refurbishment Projects
- Coordinate with Lenovo RE to ensure Lenovo Global Design Standard are adhere to with vendor (interior designer)
- Coordinate move with vendors
- Track and control expense/budget
- Support Lenovo Singapore Finance
- Consolidate all Lenovo Singapore Invoices
- Generate Quarterly Lenovo RE accrual
- Generate payment in Lenovo Payment Tooling System
- Validate and process overseas courier services (UPS) payment via GSC
- Work with Lenovo WW Treasury to generate Standing Order Payment via Citibank for rental payment
- P-Card validation and record retention
- Support Lenovo Customer Service Organization
- Coordinate with Lenovo China on cheque collection, retention and deposit
- Provide instruction to Singapore dispatch rider
- Generate Daily Cheque collection report
- Generate Monthly Cheque collection status
- Participate in Lenovo Office Refurbishment Project
- Refurbish office to reduce size and reinstate space to return to landlord
- Establish non FM process as value added service.
Facility Administrator
Johnson Control (S) Pte Ltd
01.2007 - 01.2008
- Main interface between Lenovo and Johnson Control
- Management and supervision of services provided by JC and 3rd party suppliers
- Ensuring Johnson Control fulfilling Scope of Work provided by Lenovo
- Generate Weekly WIP report, Monthly Facility Management Report and Quarterly Business Review
- Space planning & assignment of workstations
- Manage Lenovo car park coordination with CBM
- Office administration; On/Off Boarding, Office Master Plan, Layout, contracts, meeting room database … etc
- Work closely with Lenovo Procurement for sourcing, quotation and approval
- Manage and supervise installation or delivery
- Generate documentation, process and procedures
- Support and coordinate Lenovo events and programs
- Lead and coordinate Lenovo re-stacking project
- Participate in RESO internal business controls, processes and audit
- Start proper Facility Management System in Lenovo Singapore, taking over from Keppel FMO
- Meet Lenovo Singapore expense budget.
Technical Assistant
Kurihara Kogyo Co. Ltd
01.2002 - 01.2004
- Handling Correspondences
- Generating Report; Submission report, equipment specification to COW
- Handling Telephone Calls
- Preparing PO and Material Submission
- Manage Project Manager meeting schedule
- Making travel arrangement including air ticket, hotel arrangement
- Preparing Monthly Time sheet & Engineer claim.
Administrative Assistant
Join Aim Pte Ltd
01.2002 - 01.2002
- Handling Correspondences and phone calls
- Generating Report and Filing
- Office administration
- Generate Monthly Report
- Purchase Material required on site – JIT
- Assist Manager.
Administrative Assistant
Keppel Sea Scan Pte Ltd
01.2001 - 01.2002
- Handling Correspondences and Filing
- Handling phone calls
- Office administration; generate Weekly and Monthly Report
- Assist Site Engineer.
Administrative Assistant
Magazine District Centre
01.1998 - 01.1999
- Handling Correspondences
- Generating Report and Filing
- Handling phone calls
- Office administration
- Check, organize stock and prepare PO.
Education
No Degree -
04.2001 -
Skills
Problem-solving abilities
Multitasking Abilities
Self Motivation
Adaptability
Administrative and Office Support
Educationandshortcoursesattended
- 1994 - 1997, Bedok Town Secondary School
- 1998 - 1998, Brighton Commercial Training Centre, CBS (Secretarial Courses)
- 2000 - 2000, GENETIC Computer School, I.T Programme for Office Worker
- 2001 - 2001, IBMEC, Executive Cert in Business English & Communication
Personal Information
- Age: 41
- Date of Birth: 11/01/79
- Nationality: Singaporean
Timeline
Soft Service Lead
Jones Lang LaSalle Property Consultant Pte Ltd
05.2021 - Current
Assistant Facility Manager
Jones Lang Lasalle Property Consultant Pte Ltd
08.2020 - 05.2021
Facility Executive
Jones Lang Lasalle Property Consultant Pte Ltd
05.2013 - 08.2014
Facility Executive
Jones Lang Lasalle Property Consultant Pte Ltd
01.2008 - 04.2013
Facility Administrator
Johnson Control (S) Pte Ltd
01.2007 - 01.2008
Technical Assistant
Kurihara Kogyo Co. Ltd
01.2002 - 01.2004
Administrative Assistant
Join Aim Pte Ltd
01.2002 - 01.2002
No Degree -
04.2001 -
Administrative Assistant
Keppel Sea Scan Pte Ltd
01.2001 - 01.2002
Administrative Assistant
Magazine District Centre
01.1998 - 01.1999
SEA Amenities Manager
Jones Lang Lasalle Property Consultant Pte Ltd
8 2014 - 08.2020
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