Koh Zhe Xuan
Summary
Dynamic professional with a proven track record at Hanbaobao McDonald, excelling in customer service and staff supervision. Enhanced guest satisfaction through effective complaint resolution and upselling techniques, contributing to revenue growth. Skilled in building strong customer relations while training team members to deliver exceptional service in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Management Trainee
Paradise Group
06.2023 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Guest Experience Leader
Hanbaobao McDonald
12.2018 - 05.2023
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Created welcoming and comfortable environment for guests.
Education
N Level
Evergreen Secondary School01.2021
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Management Trainee
Paradise Group
06.2023 - Current
Guest Experience Leader
Hanbaobao McDonald
12.2018 - 05.2023
N Level
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