Koh Kay Peng
Summary
Accomplished Services Support Operation Manager in Oil and Gas Industries with a proven track record at VetcoGray Pte Ltd. (BakerHughes), enhancing operational efficiency and employee productivity by over 30%. Expert in strategic planning and team leadership, adept at fostering cross-functional teamwork and implementing cost-saving measures. Skilled in performance management and complex problem-solving, significantly improving customer satisfaction and safety procedures. Proactive and meticulous with over 27 years of experience in Services shop industry. Proficiencies in inventory control, Budgeting, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Services Support Operation Manager
VetcoGray Pte Ltd. (BakerHughes)
04.1997 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Machine Shop Supervisor
Craft Precision Pte Ltd.
10.1993 - 03.1997
- Increased overall capacity by implementing advanced machining techniques such as high-speed milling or hard turning where appropriate.
- Established effective communication channels between management and staff to ensure timely resolution of issues impacting operations or personnel.
- Coordinated with quality assurance teams to establish inspection routines that ensured adherence to customer specifications and reduced rework rates.
- Improved employee safety by conducting regular training sessions and enforcing strict adherence to safety protocols.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Streamlined workflow, optimizing shop floor layout for maximum productivity and minimal waste.
- Managed staff hiring, training and supervision.
- Managed inventory levels, maintaining adequate stock levels while reducing excess supply through strategic ordering practices.
Manufacturing Asst. Foreman
FMC Technologies
01.1982 - 07.1993
- Identified problems and implemented effective solutions.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decisionmaking.
- Monitored production schedules to ensure on-time delivery of products, meeting customer expectations consistently..
- Performed accident investigations.
- Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.
- Ensured product quality through rigorous inspection processes and adherence to industry standards.
- Implemented safety protocols, reducing workplace injuries and ensuring compliance with regulatory requirements.
- Kept accurate and detailed records of personnel progress and productivity.
- Coordinated project workflows for departments.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Implemented cost-saving measures, resulting in significant reduction in operational expenses.
Education
Bachelor of Science - Business Management
University of Bradford
Singapore, Null, Singapore11.2003
Certificate - Industry Trainer
Institute of Technical Education
Singapore, Null, Singapore10.2003
DIPLOMA - Production Management
PSB Singapore
Singapore, Null, Singapore04.1999
National Trade Certificate Grade 2 - Precision Machining
VITB
Singapore, Null, Singapore03.1984
GCE O - GCE 2 O Level
MOE
Singapore, Null, Singapore12.1983
National Trade Certificate Grade 3 - Metal Machining
VITB
Singapore02.1980
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Performance Evaluations
- Cross-Functional Teamwork
- Operations Management
- Staff Training and Development
- Strategic Planning
- Budget Control
- Key Performance Indicators
- Financial Management
- Teamwork and Collaboration
- Decision-Making
- Problem Resolution
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Goal Setting
- Process Improvement
- Onboarding and Orientation
- Performance reviewing
- Administration and Reporting
- Employee Development
- Expense Tracking
- Staff Development
- Training and Development
- Project Planning
- Cost Control
- Budget Administration
Certification
- New Manager Development Course), GE Learning - July 2011
- Supervise Manufacturing Work For WSH, NTUC Learning Hub - Jul 2022
- Leading in a Matrix Organization, GE Learning - July 2016
- Win Programme, PSB Corporation - July 2001
- Industry Trainer, Instructional skills - April 1993
- Industry Trainer, coach Skills - Dec 1992
- Planning & Implementing supervised Field Training - Jan 1993
- QCC Training course - Feb 1988
- Creative Problem Solving - May 1998
Timeline
Services Support Operation Manager
VetcoGray Pte Ltd. (BakerHughes)
04.1997 - 06.2024
Machine Shop Supervisor
Craft Precision Pte Ltd.
10.1993 - 03.1997
Manufacturing Asst. Foreman
FMC Technologies
01.1982 - 07.1993
Bachelor of Science - Business Management
University of Bradford
Certificate - Industry Trainer
Institute of Technical Education
DIPLOMA - Production Management
PSB Singapore
National Trade Certificate Grade 2 - Precision Machining
VITB
GCE O - GCE 2 O Level
MOE
National Trade Certificate Grade 3 - Metal Machining
VITB
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