Koh Jingrui
Summary
Property and Facilities Management specialist with expertise in managing a diverse range of properties including residential complexes, commercial offices, retail malls, reclamation plants, and preschools. Expertise in defect identification and resolution, client and tenant relationship management, report writing for property maintenance, and conducting client meetings. Adept in administrative responsibilities including budget forecasting, quotation processes, and meeting minute documentation, ensuring smooth property management operations. Ability to lead and work with high-performing, multi-cultural and cross-functional teams through the design and delivery of multiple remote and on-site projects. An effective communicator who is capable of translating complex challenges into actionable outcomes. Excellent track record of engaging stakeholders across all levels in order to drive commercial and business growth in addition to achieving organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
M.Y WORLD PRESCHOOL LTD
08.2022 - Current
- Ensured compliance with licensing and SPARK requirements, collaborating with Cluster Managers and Principals to maintain standards across 51 centres through regular site evaluations and audits
- Coordinated the administration and follow-up of various projects, including repairs and maintenance for both the M.Y World centres and the headquarters office
- Proactively identified and resolved facility issues, offering solutions and managing vendor relations to address and prevent operational disruptions
- Conducted investigations to understand service breakdowns and recommended preventive measures to enhance facility operations
- Managed the procurement process for ad-hoc repair and maintenance work by obtaining competitive quotations and overseeing vendor selection
- Oversaw maintenance works, ensuring that all service agreements with vendors were fulfilled according to schedule
- Coordinated with external outsourced parties to ensure comprehensive performance of contracted scopes of work
- Planned and executed inspections on defect liabilities and rectification work for new and cyclical maintenance projects, ensuring high standards of workmanship
- Facilitated timely completion of repair, maintenance, and defects rectification by contractors and vendors, adhering to required timelines and standards
- Liaised with regulatory authorities to ensure compliance with building structure requirements and safety standards
- Managed data and information files, meeting crucial timelines and deliverables essential for operational success
- Developed and maintained regular maintenance schedules for all centres, ensuring ongoing operational efficiency
- Successfully secured all term maintenance contracts necessary for the ongoing repair and maintenance of the network's 51 centres, enhancing the operational readiness and safety of each location
PROPERTY MANAGER
NTAN ADVISORY CORPORATE PTE LTD
05.2022 - 08.2022
- Administered maintenance and arrears management functions, meeting and exceeding client and regulatory expectations
- Planned and monitored improvement projects, driving enhancements across the estate to benefit residents
- Ensured compliance with Health, Safety, Security, and Environment (HSSE) regulations, maintaining a safe and secure living environment
- Acted as a liaison for projects with government agencies, ensuring alignment with national standards and requirements
- Engaged with diverse stakeholders, including Residents' Committees, residents, and contractors, to maintain and improve estate conditions
- Handled sensitive interactions with residents from diverse cultural backgrounds, fostering community harmony and addressing concerns equitably
- Managed financial, contractual, and legislative aspects of estate management, ensuring compliance with all statutory requirements
- Contributed to a major Repair and Redecoration Programme for estates in Bukit Batok West, significantly enhancing the aesthetic and structural integrity of the properties
FACILITIES MANAGER
C&W SERVICES (S) PTE LTD
SINGAPORE
10.2021 - 05.2022
- Company Overview: C&W Services is a leading provider of integrated facilities management services
- Managed a diverse portfolio of landed properties and commercial office buildings on behalf of the landlord, ensuring high standards of property maintenance and tenant satisfaction
- Developed and implemented comprehensive preventive maintenance schedules for all company properties, enhancing longevity and functionality
- Coordinated with contractors to facilitate maintenance work, renovations, and various projects, ensuring timely and cost-effective execution
- Maintained rigorous standards of property upkeep, ensuring that all locations were well-maintained and met company and regulatory standards
- Addressed and resolved tenant feedback and complaints, enhancing tenant relations and ensuring a high level of tenant retention
- Built and maintained strong relationships with partners and tenants, fostering a collaborative and supportive environment
- Oversaw the handover process between tenants or purchasers, ensuring a smooth transition and maintaining detailed records of property status and agreements
- C&W Services is a leading provider of integrated facilities management services
PROPERTY MANAGER
C&W SERVICES PTE LTD, JURONG CLEMENTI TOWN COUNCIL
06.2020 - 10.2021
- Organized, coordinated, and managed the Facilities Management Contractor (FMC) team, sub-contractors appointed by the client, and visiting sub-contractors, ensuring all maintenance programs were effectively monitored using appropriate software and spreadsheets
- Handled emergency repairs, breakdowns, and troubleshooting, providing technical support and acting as an Authorized Person to coordinate responses and manage subcontractor activities
- Prepared and consolidated technical reports for the client, ensuring clear communication of findings and maintenance status
- Administered the Permit to Work system, overseeing all aspects of health and safety management to ensure compliance with safety standards
- Ensured all risk assessments and Permit-to-Work submissions were correctly filed and approved before work commenced, implementing inspections and spot checks to maintain safety compliance
- Deputized for the Director as required, assuming leadership responsibilities and decision-making in their absence
- Managed various works administration tasks, including monthly progress reports, certification of work standards, variation orders, and general property operations
- Conducted periodic and statutory inspections, reporting findings to the client and managing follow-up actions to ensure property standards
- Managed customer service issues, ensuring timely and professional resolution of concerns raised by tenants, occupants, staff, or the public
- Handled office management functions, providing office support services and administrative support to enhance operational efficiency
- Led the sourcing and setup of workstations for C&W colleagues at the HDB reclamation plant, optimizing workspace efficiency and facilitating seamless operations
ASSISTANT OPERATIONS MANAGER
XIAOHONG INVESTMENT PTE LTD (GRANTRAL MALL)
SINGAPORE
03.2019 - 06.2020
- Conducted daily inspections of a commercial retail shopping mall, ensuring that vital installations, facilities, equipment, and common property were well-maintained and serviced
- Liaised with various contractors to oversee the maintenance of the building, ensuring compliance with the terms and conditions of service contracts
- Supervised technicians, security guards, and cleaners, ensuring they fulfilled their roles efficiently and effectively
- Recommended and implemented building improvement projects to enhance facility operations and customer satisfaction
- Reviewed and supervised tenant fit-out projects, maintaining standards and meeting tenant requirements
- Managed and controlled the use of common property, including recreational areas and car park facilities
- Handled administrative tasks such as procurement, issuing purchase orders, and verifying contractor claims
- Prepared maintenance reports for clients following joint inspections
- Secured necessary governmental licenses and certifications to ensure compliance with regulations
- Managed comprehensive insurance coverage for the property to mitigate risks
- Organized and documented meetings with clients, fostering effective communication and record-keeping
- Addressed feedback, complaints, and queries from clients and tenants, enhancing tenant relations and customer service
- Administered tenancy/lease related matters and managed yearly budgets, including presenting financial overviews to stakeholders
- Implemented critical safety management measures during COVID-19 Phase 1 and 2, ensuring the safety and compliance of mall operations
- Negotiated and implemented rental rebates for all units within the mall to support tenants through the COVID-19 period, which were fully endorsed by the management
BUILDING MANAGER
OUTOCOZ PROPERTY SERVICES PTE LTD (ORANGETEE & TIE BUILDING)
SINGAPORE
01.2015 - 03.2019
- Developed and implemented a comprehensive planned preventive maintenance program, creating a detailed work schedule to ensure sustained operational excellence
- Conducted daily inspections of a 17-storey commercial office building, overseeing the upkeep of vital installations, facilities, equipment, and common property
- Coordinated with various contractors to maintain building infrastructure, ensuring adherence to service contracts covering M&E, fire systems, lifts, water tanks, car park barriers, public address systems, entrance doors, CCTV, generators, pest control, cleaning services, and air conditioning systems
- Supervised repair and replacement works, ensuring contractors and specialists met contractual terms and conditions
- Managed technicians, security guards, and cleaners, fostering a culture of efficiency and responsibility in executing their duties
- Initiated and managed building improvement projects, presenting recommendations to the client for enhancements
- Oversaw tenant fit-out projects and alterations, ensuring compliance with building standards and client specifications
- Administered the use of common property, including recreational and car park facilities, enhancing facility utilization and satisfaction
- Handled administrative duties, including the procurement of quotes, verification of contractor claims, and preparation of maintenance reports for clients
- Secured necessary governmental licenses and certifications, maintaining compliance with regulatory requirements
- Managed comprehensive insurance coverage for the property, addressing potential liabilities and risks
- Convened and documented council meetings, ensuring effective communication and record-keeping
- Addressed client and tenant feedback, managing complaints and queries to uphold high standards of customer service
- Led a significant project involving the tendering, selection, and replacement of HVAC systems, enhancing the operational efficiency and sustainability of the commercial office's HVAC systems
Assistant Facilities Manager
Guthrie FMC Pte Ltd
02.2012 - 01.2015
Senior Property Officer
EM Services Pte Ltd
03.2010 - 02.2012
Education
Diploma in Property Development and Facilities Management -
Singapore Polytechnic
01.2010
Professional Qualification or NITEC - Civil Engineering
Balestier ITE
01.2003
Skills
- Budget Forecasting
- Defect Identification & Resolution
- Facilities Management
- Maintenance
- Process Improvement
- Project Management
- Property Management
- Quotation Process Management
- Stakeholder Relationship Management
- Strategic Planning
- Team Leadership & Development
- Vendor Management
- AutoCad
- MicroStation
- Microsoft Office
Certification
- Fire Warden Certificate, Singapore First Aid Training Centre, 2025
- Building Construction Safety Supervisor, Singapore Polytechnic, Present
- Project Management Foundation Certificate, Project Management Institute, Present
- Understanding Strata Development Certificate, Singapore Estate Agents Association, Present
- Sales of Residential Properties Under Construction Course Certificate, Singapore Estate Agents Association, Present
- IFMA Substantiality Series Course Certificate, International Facility Management Association, Present
Personal Information
- Notice Period: 2 months
- Nationality: Singaporean
Timeline
ASSISTANT MANAGER
M.Y WORLD PRESCHOOL LTD
08.2022 - Current
PROPERTY MANAGER
NTAN ADVISORY CORPORATE PTE LTD
05.2022 - 08.2022
FACILITIES MANAGER
C&W SERVICES (S) PTE LTD
10.2021 - 05.2022
PROPERTY MANAGER
C&W SERVICES PTE LTD, JURONG CLEMENTI TOWN COUNCIL
06.2020 - 10.2021
ASSISTANT OPERATIONS MANAGER
XIAOHONG INVESTMENT PTE LTD (GRANTRAL MALL)
03.2019 - 06.2020
BUILDING MANAGER
OUTOCOZ PROPERTY SERVICES PTE LTD (ORANGETEE & TIE BUILDING)
01.2015 - 03.2019
Assistant Facilities Manager
Guthrie FMC Pte Ltd
02.2012 - 01.2015
Senior Property Officer
EM Services Pte Ltd
03.2010 - 02.2012
Diploma in Property Development and Facilities Management -
Singapore Polytechnic
Professional Qualification or NITEC - Civil Engineering
Balestier ITE